A recording won’t play or suddenly stopped playing.
This should be an easy fix. Follow the instructions below to get back to watching.
Are you using Ignite TV on your computer?
- Clear the cache in your web browser settings.
- Close your browser.
- Wait two minutes.
- Open your browser and return to the Ignite Stream portal at ignitetv.rogers.com.
- Try playing the recording.
Still having trouble? Contact us by sending a private message to CommunityHelps
Are you using the Ignite TV app?
- Make sure your device is connected to the internet.
- Close and reopen the app.
- Try playing the recording.
Still having trouble? Force-quit the app as follows.
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Apple devices
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Quickly press the Home button twice to see previews of your open apps, then swipe up on the Ignite TV app to force quit.
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Android devices
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Open Settings, select Apps, then select Running. Find Ignite TV and select Force Stop.
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- Wait two minutes.
- Reopen the app.
- Try playing the recording.
Still having trouble? Contact us by sending a private message to CommunityHelps
It takes a long time to download recordings
Some programs download faster than others depending on their length and whether they’re in HD. If downloading takes too long, try using a faster network connection.
