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Device Menu Disappeared

SandlerA
I've been here awhile

Starting on April 1st, the Device selection menu disappeared from my "Saved" menu.  I used to be able to select on each Xfinity device, I could specify which device to looked at "Recordings" and "Scheduled".  Now, I don't have that option and can only see "All Devices".

 

On a related issue, on one of the Xfinity devices, I can't see the programs that were recorded or scheduled to record on that particular device (but I can see them on all the other devices).  If I want to watch I program on that device, I can only select it from the "For You" screen.

 

I did contact Rogers technical support yesterday, but since they couldn't pinpoint the cause, they sent me a message that says "Your problem may have been solved".  It hasn't been.

 

Any suggestions on how I can get the Devices menu back?

 

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Device Menu Disappeared

57
Resident Expert
Resident Expert

On each device go to Rogers - Settings - Preferences - General - Display Recordings On  - Make your selection.

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2 REPLIES 2

Re: Device Menu Disappeared

57
Resident Expert
Resident Expert

On each device go to Rogers - Settings - Preferences - General - Display Recordings On  - Make your selection.

Re: Device Menu Disappeared

SandlerA
I've been here awhile

Thank you.  It looks like this solved my problems.  I still miss the device list being available on the "Recordings" and "Scheduled" menus but now I know how to change it.  And I can see the programs recorded on the device I was looking at.

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