Rogers Community Forums Blog

Hey Community,

 

You won't have time to get bored this weekend!  You can watch live sports and make sure you keep the whole family entertained with the upcoming events Rogers puts at your disposition. Sportsnet PPV offers an incredible selection of Pay Per View sporting and special events that are uncut and commercial-free.

 

Experience live Pay Per View events on Ignite TV – the game-changing IPTV system from Rogers. Order the programs you want using your Voice Remote on Channel 499.

 

Digital TV

Using your remote, order any Pay Per View event on Channel 348 (HD) or 350 (SD) or call 1-866-400-9284.
Watch Pay Per View previews on Channel 347.

 

Concert

 

Crossroads Guitar Festival Night 1 & 2

NIGHT 1: SEPTEMBER 20, 2019 | 8:00 PM ET
NIGHT 2: SEPTEMBER 21, 2019 | 7:00 PM ET

 

Eric Clapton’s Crossroads Guitar Festival live Friday Sept. 20 & Saturday Sept. 21 on Sportsnet PPV. The event will take place in Dallas, Texas and will benefit the Crossroads Rehabilitation Center. It will be a one-of-a-kind collection of musicians putting on two amazing nights of music.

 

Hey Community,

 

On September 12, 2019, four popular specialty channels rebranded.

 

Bravo, Comedy, Gusto and Space are now unified under the CTV umbrella:

 

• Bravo will become CTV Drama channel
• Comedy will become CTV Comedy Channel
• Gusto will become CTV Life Channel
• Space will become CTV Sci-Fi Channel

You will notice a new look and feel, but there are no changes to channel numbers, channel packages, or content.

 

This rebranding will appear across the live channels, On Demand channels, and channel apps and websites. You’ll also need to update your on the go apps like Bravo GO. 

 

Each channel offers programming for different tastes and interests. By bringing them under the same roof, they can be more easily distinguished as the leaders in their respective programming categories.

 

Hey Community,

 

Yes, the time has come to meet the new Apple devices! The much-awaited iPhone 11, iPhone 11 Pro, iPhone Pro Max, Apple Watch Series 5 and iPad 7 are almost within your reach. If you're looking to pick up the latest Apple devices on launch day, here’s what you need to know, and here’s different ways to buy the new device.

 

KEY DATES AND WHAT WE'LL CARRY

Device	Pre-Order Date	Launch Date
iPhone 11 (64GB, 128GB, and 256GB – all colors)	September 13, 8am ET	September 20, 2019
iPhone 11 Pro (64GB, 256GB, and 512GB – all colors)	September 13, 8am ET	September 20, 2019
iPhone 11 Pro Max (64GB, 256GB, and 512GB – all colors)	September 13, 8am ET	September 20, 2019
Apple Watch Series 5 (40mm and 44mm - Silver, Gold and Space Grey)	September 11, 8am ET	September 20, 2019
iPad 7th Generation (32GB and 128GB – Space Grey)	September 12, 10am ET	September 30, 2019

*We'll share pricing details on the pre-order date.

 

Apple also announced a new iOS. For a list of compatible devices, please visit the Apple website.

 

HOW TO PRE-ORDER?

New and existing customers eager to get their hands on the iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max can pre-order it through rogers.com. They can pick ship-to-home and get it faster, or pick up in-store.

You must complete the pre-order through rogers.com:

• Benefits of ship-to-home vs ship-to-store:
  • Ship-to-home: get the device faster and track it online. The ship-to-home option is not available for the Apple Watch and iPad 7th generation.
  • Ship-to-store: you’ll get a call from the store when it arrives. You’ll have 3 days to pick it up.
• If you choose ship-to-store, a reservation fee of $40 (plus applicable taxes) will be applied for each reservation – it’s 100% refundable.
• For existing customers, check if you’re on a Share Everything plan. If yes, you’ll need to switch to an in-market Rogers Infinite plan. You can do it online, or reach out to a representative so we can help you change it right away.

 

AFFORDABILITY AND FLEXIBILITY - A WIN-WIN COMBINATION!

Rogers announced that for the first time ever on a national network, customers will be able to get the latest iPhone at launch for just $0 down and now pay no taxes upfront. We'll share pricing details on the pre-order date.

 

	Benefits	How It's Calculated
Upfront Edge	Best value: lowest total cost over 24 months. You can either return the device at the end of your term, or keep it and pay the Upfront Edge amount. The choice is yours!	Upfront device cost = price of the device on an Edge Tab minus Upfront Edge amount. If you keep the device, you must pay back the Upfront Edge amount at the end of your term.
Edge Financing	Get the latest device for $0 down - 0% interest and pay no taxes upfront. Pay off the device in 24 equal payments.	Upfront device cost = $0. Monthly device cost = our retail price + taxes / 24
Edge Tabs (2-year subsidy)	Pay more upfront but less monthly	Upfront device cost varies. Remainder of device cost is included in the plan’s monthly service fee (MSF). Name of Edge Tab indicates how much of the MSF goes toward the device each month (e.g. Edge 40 = $40/mo.)

 

 

Not sure what to do with your existing phone? 

• Why not give it to a family member. Add a line to your Rogers Infinite plan and share unlimited data (starting at 10GB of max speed data, reduced speeds thereafter) with the whole family. With our additional line offers, more lines mean more savings!
• You can also benefit from the Rogers Trade-Up Program. You can trade-in your eligible device for a credit towards their new device. We’ve now made it easier for customers to do that by offering the Rogers Trade-up program in-store, online and through Telesales.

 

APPLE WATCH SERIES 5

Customers who want to stay connected with just their watch can upgrade their current Apple Watch or buy one for the first time with our affordable Smartwatch plans.

You will be able to reserve the Apple Watch Series 5 on September 11 and it’ll officially launch on September 20. Plus, you get the first 3 months of your smartwatch plan on us!

You can find the Apple Watch in the Phones section on rogers.com. When reserving the device on rogers.com, you will only have the ship-to-store option. If you’re interested in both the iPhone 11 series and Apple Watch series 5, you’ll have to process 2 separate orders.

 

To share your reservation status and update the Community on your iPhone 11 order, don't hesitate to post on the Apple iPhone 11 / 11 Pro Questions / Reservation!

 

From iPhones, Smartwatch to mobile plans, we have what you need to make more possible on Canada’s most trusted network (based on total wireless subscribers). Let us know if you need help to find the right Rogers Infinite plan type to get unlimited data and no overage charges! 

Hey Community,

 

In the past, Rogers Trade-Up was available in stores only. Good news! Rogers once again makes more possible by allowing you to trade in your device via more channels.

 

Since September 5, 2019, you can do so by calling customer care at 1 (888) 764-3771 or by visiting our trade-up website. If you call or visit our website, a package will be sent to you that contains shipping instructions and a label so you can mail your device to us at no cost.

 

HOW DOES IT WORK?

• You can get a quote for the value of your device and complete the trade yourself by  visiting online.rogerstrade.com. Your quote will be valid for 30 days. 
• Once you got a quote and if you accept, we send you a prepaid shipping kit to send us the device. You could also choose to begin the process online and complete it in store or with an agent.

Recent models with a functioning, non-cracked screen (dark spots or blemishes free) get the best trade-in value.

 

Don't forget that you are responsible for deleting or saving all of your personal information and data files that may be on your device. As part of the inspection process, your device will be data cleared.