Rogers Community Forums Blog

Hey Community,

Recently, we launched Anna, our new virtual assistant available on Rogers.com. Now the first stop when customers contact us through online chat, Anna uses artificial intelligence (AI) to learn every day to quickly and accurately answer commonly asked questions (i.e. how to pay a bill or how Roam Like Home works, etc.) with automated responses.

If Anna can’t answer a question, customers will be redirected to a live agent (they can also choose to speak to a live agent at anytime).

This is just another example of how Rogers is creating a best-in-class customer experience and we’re excited for our customers to give it a try!

You can find more information in the video below:

Hey Community,

Rogers announced improved wireless service in Saskatoon, in the neighborhood of Stonebridge. Now, Rogers customers in this residential and commercial area will have a faster, more reliable and consistent wireless experience than ever before. This announcement is one of many recent Rogers wireless investments in Saskatchewan, including Regina and Hampton Village in Saskatoon.

Rogers also announced it has improved wireless service at the Burnaby Lake Sports Complex, a busy athletics facility on Kensington Avenue and Sprott Street, as well as along a portion of Burnaby Lake. 

With this network investment, Rogers customers in Burnaby will be able to connect to more of the things they love, whether that means streaming a sporting event, downloading work documents, posting on social media or even just chatting with friends.

This announcement is one of several recent Rogers wireless investments in British Columbia including connection across the full SkyTrain system and enhanced service in Witset, Kelowna, Tsawwassen Mills, Abbotsford, Vancouver Island including Qualicum Beach, Maple Ridge and Vancouver.

Rogers is currently working on a multi-year program to bring 5G to Canadians. Recently, Rogers announced plans to launch a national LTE-M network to enable the next era of IoT solutions in Canada, as well as a 5G research partnership with University of British Columbia, and a national infrastructure agreement with Ericsson. Earlier this year Rogers completed live 5G testing at Rogers Centre and is currently testing 5G global standards. 

Hey Community,

Deciding what service to go for, when it comes your household TV experience, can be puzzling. We noticed some users were interested in Ignite TV but needed more information on what it included.

For that reason, we put together the chart below to compare the different TV features that are available with Ignite TV, Digital TV and Fibe TV.
 

Feel free to post in the appropriate thread if you have any more questions!

Hey Community,

The year came to an end and we'd like to take a moment to recognize and thank all those who’ve made it to the top 5 in both categories for the year 2018.

Who received the most Likes? Who gived the most Likes?

Let's keep it up! We're on track to make 2019 - the best year yet!

Isn't it nice to be recognized?  It's always great to encourage other members - don't forget to use the Like button!