On January 16, 2019, we launched Rogers Google Assistant to a pilot group of Android users. Google Assistant can help answer questions about Rogers products and services.
To use Google Assistant, you need:
An Android phone or tablet with a Rogers SIM card
The most recent version of the Google Assistant app from the Google Play Store
Check if the Google Assistant app is on by pressing and holding the Home button on your Android device. If the message says “Hi, how can I help?” then your Google Assistant is on. If not, visit the Google Assistant Help page for steps to turn on your Google Assistant.
Using the Google Assistant
Along with answering general frequently asked questions, Google Assistant can also show you how to view and pay your Rogers bill, add roaming to your plan, check your mobile usage, and more!
Here are a few questions you can ask Google Assistant:
Hey Google, how do I pay my Rogers bill?
OK Google, how do I add roaming to my plan?
Hey Google, show me current mobile deals.
OK Google, how do I unlock a SIM card?
Hey Google, when am I eligible for an upgrade?
OK Google, what is my voice usage?
Google Assistant for Rogers is only available in English at this time
Recently, we launched Anna, our new virtual assistant available on Rogers.com. Now the first stop when customers contact us through online chat, Anna uses artificial intelligence (AI) to learn every day to quickly and accurately answer commonly asked questions (i.e. how to pay a bill or how Roam Like Home works, etc.) with automated responses.
If Anna can’t answer a question, customers will be redirected to a live agent (they can also choose to speak to a live agent at anytime).
This is just another example of how Rogers is creating a best-in-class customer experience and we’re excited for our customers to give it a try!
Rogers announced improved wireless service inSaskatoon,in the neighborhood of Stonebridge. Now, Rogers customers in this residential and commercial area will have a faster, more reliable and consistent wireless experience than ever before. This announcement is one of many recent Rogers wireless investments inSaskatchewan,including Reginaand Hampton Villagein Saskatoon.
Rogers also announced it has improved wireless service at the Burnaby Lake Sports Complex, a busy athletics facility on Kensington Avenue and Sprott Street, as well as along a portion of Burnaby Lake.
With this network investment, Rogers customers inBurnabywill be able to connect to more of the things they love, whether that means streaming a sporting event, downloading work documents, posting on social media or even just chatting with friends.