Rogers Community Forums Blog

Hey Community,

On January 16, 2019, we launched Rogers Google Assistant to a pilot group of Android users. Google Assistant can help answer questions about Rogers products and services.

To use Google Assistant, you need:

• An Android phone or tablet with a Rogers SIM card
• The most recent version of the Google Assistant app from the Google Play Store
• Check if the Google Assistant app is on by pressing and holding the Home button on your Android device. If the message says “Hi, how can I help?” then your Google Assistant is on. If not, visit the Google Assistant Help page for steps to turn on your Google Assistant.

Using the Google Assistant

Along with answering general frequently asked questions, Google Assistant can also show you how to view and pay your Rogers bill, add roaming to your plan, check your mobile usage, and more!

Here are a few questions you can ask Google Assistant:

• Hey Google, how do I pay my Rogers bill?
• OK Google, how do I add roaming to my plan?
• Hey Google, show me current mobile deals.
• OK Google, how do I unlock a SIM card?
• Hey Google, when am I eligible for an upgrade?
• OK Google, what is my voice usage?

Google Assistant for Rogers is only available in English at this time

Hey Community,

Recently, we launched Anna, our new virtual assistant available on Rogers.com. Now the first stop when customers contact us through online chat, Anna uses artificial intelligence (AI) to learn every day to quickly and accurately answer commonly asked questions (i.e. how to pay a bill or how Roam Like Home works, etc.) with automated responses.

If Anna can’t answer a question, customers will be redirected to a live agent (they can also choose to speak to a live agent at anytime).

This is just another example of how Rogers is creating a best-in-class customer experience and we’re excited for our customers to give it a try!

You can find more information in the video below:

Hey Community,

Rogers announced improved wireless service in Saskatoon, in the neighborhood of Stonebridge. Now, Rogers customers in this residential and commercial area will have a faster, more reliable and consistent wireless experience than ever before. This announcement is one of many recent Rogers wireless investments in Saskatchewan, including Regina and Hampton Village in Saskatoon.

Rogers also announced it has improved wireless service at the Burnaby Lake Sports Complex, a busy athletics facility on Kensington Avenue and Sprott Street, as well as along a portion of Burnaby Lake. 

With this network investment, Rogers customers in Burnaby will be able to connect to more of the things they love, whether that means streaming a sporting event, downloading work documents, posting on social media or even just chatting with friends.

This announcement is one of several recent Rogers wireless investments in British Columbia including connection across the full SkyTrain system and enhanced service in Witset, Kelowna, Tsawwassen Mills, Abbotsford, Vancouver Island including Qualicum Beach, Maple Ridge and Vancouver.

Rogers is currently working on a multi-year program to bring 5G to Canadians. Recently, Rogers announced plans to launch a national LTE-M network to enable the next era of IoT solutions in Canada, as well as a 5G research partnership with University of British Columbia, and a national infrastructure agreement with Ericsson. Earlier this year Rogers completed live 5G testing at Rogers Centre and is currently testing 5G global standards. 

Hey Community,

Deciding what service to go for, when it comes your household TV experience, can be puzzling. We noticed some users were interested in Ignite TV but needed more information on what it included.

For that reason, we put together the chart below to compare the different TV features that are available with Ignite TV, Digital TV and Fibe TV.
 

Feel free to post in the appropriate thread if you have any more questions!