Rogers Community Forums Blog

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Manager

The next Beta Test has arrived!

 

See the FULL ANNOUNCEMENT HERE!

 

The Rogers MyWiFi Beta Test is our next beta test, open from October 15th 5PM to October 22nd 5PM. There will be a survey to submit following your testing period.

 

To show you how much we value your feedback, we will be conducting a random draw amongst all eligible beta participants who complete the survey for a chance to win one of three $50

(see full contest rules here).

 

What is the Rogers MyWiFi App?

  • It’s an easy way to manage and optimize your Rogers home WiFi
  • It lets you set automatic WiFi-off bedtime schedules, run speed tests, share or reset WiFi passwords, troubleshoot WiFi signal and security issues.
  • It’s FREE to download and use!

 

Here are a few App and Beta Test eligibilities to get you started:

 

You Must:

  • Be a Rogers residential Internet customer with a Hitron CODA-4582 modem
  • Have an Android or iOS phone
  • Be willing to test the app and provide detailed feedback both in the survey and here in the Rogers Community Forums

 

 

What We Need From You:

 

What are you waiting for?  To get started, simply download the Rogers MyWiFi Early Access app from the Google Play Store or Apple App Store and begin!

 

 

 

 

 

No purchase necessary. Contest closes October 22nd 2018 5PM. Open to residents of Ontario, New Brunswick and Newfoundland who are over the age of majority. Three (3) Prizes to be won. Approximate retail value of each prize is $50.00. One entry per person. Odds of winning depend on number of eligible entries received. Skill-testing question must be correctly answered to win. Entry form and full contest rules here.

Moderator

Hey Community,

 

These days, our customers have more and more devices online at the same time in their homes.

To help you manage and optimize your home WiFi, we’re launching the Rogers MyWiFi app.

 

It’s the easiest way for you to control your home WiFi. The app is free to download and currently available for early access from the Apple App Store and Google Play Store. Please refer to the highlights below.

 

Requirements:

• Rogers Internet service

• Compatible Rogers modem (Hitron CODA-4582 and CODA-4582U to start, more models coming soon)

• Works only when connected to Rogers home WiFi

• App designed for smartphone use only

 

With the MyWiFi app, you can:

• See all the devices connected to your home WiFi network

• Control online access for kids with automatic WiFi bedtime schedules

• Pause or block Internet access for devices as you choose

• Easily reset or share your WiFi password

• Create a separate, secure network for your guests

• Test the speeds (up to 1 Gbps) from the internet to your modem and to your device

 

With troubleshooting tools and automatic alerts you can optimize your WiFi signal and security without having to call our technical support. You'll also have the ability to customize your modem settings with advanced controls!

 

If you're thinking of checking it out, you can participate in the Rogers MyWiFi App Beta Test Contest!

Don't forget to read the Terms and ConditionsSmiley Wink

Community Specialist

Hello Community!

 

It's that time of year, time to begin the next chapter of our Resident Expert program. In this update, we welcome some new faces to our team but also saying farewell to some familiar faces.

 

We would like everyone to give a warm welcome to our newest members to our Resident Expert team, @nasa25 & @57!

 

 If you're not familiar with the Resident Experts, they are tenured members of the community who have a demonstrated track record of posting helpful, objective responses and have committed a significant amount of their time to building the Rogers Community Forums.  

 

They're identified by the Resident Expert rank and icon in the community:

 

RELogo.PNG

 

 

Your Resident Expert Team (*new):

 

@nasa25*

@57 *

@gp-se 

@Datalink

@VivienM

@Gdkitty

@Pauly

 

We would also like to thank again @OLDYELLR@Meowmix and @robindp for their past contributions to our Community. We are sad to see them leave our Resident Experts team.

 

Why should I become a Resident Expert?

 

Resident Experts get access to a private board where we'll be asking for feedback on Community-related decisions from design to features to programs; they also get a special rank in the Community and a few other exclusive privileges. 

 

RE's are NOT Rogers employees; RE's are volunteers in the community and we're grateful for their help!

 

 

How do I become a Resident Expert?

 

We're always on the lookout for new members to invite to the Resident Expert program.  Do you consistently provide help to other users in the community?  Do you have a positive attitude towards Rogers and our community?  You never know … we might tap you on the shoulder one day! 

 

Think we should consider you as a Resident Expert?  Feel free to reach out via PM. 

 

Congratulations to our new Resident Experts!  We're proud that you've chosen to hang out here with us and share your knowledge and passion with the rest of the community!

 

 

RogersRoland

Moderator

Hey Community,

 

Microsoft is expected to release its next major Windows 10 update (Redstone 5) in October.

This update will make older anti-virus products incompatible with Windows 10 – including the current version of Rogers Online Protection (ROP).  

 

In response to this, Rogers Online Protection 2019 is released to ensure that our customers running ROP on Windows 10 will not be impacted.

 

ROP 2019 will be available today, October 4th, for new installs and built-in to the upgrade flow for the existing ROP Windows 10 customers.  These customers will be see Upgrade Message as below:


Sans titre.png

A Final Upgrade Message will be prompted after 10 days if upgrade has not been performed:

 

Sans titre.png

Some of the improvements include:

o    Upgraded scanning/detection and clean up algorithms along with a new user interface

o    Addition of Ransomware protection, Webcam protection and Wi-Fi security

 

This new version also removes Personal data filter, Safebox and Chat encryption.

As it previously was before, users upgrading from ROP 2015 to ROP 2019 will have to re-create any Parental Control rules.