You can change your PIN (also called a passcode) online or through the automated phone system.
Changing your PIN code online
Sign in to your MyRogers account.
If you're experiencing difficulties signing in, you can recover your MyRogers username or password.
Don't have a MyRogers account? Register one to manage your services.
Under the My Services tab, select your wireless phone number.
In the My Services tab, select Change My PIN Code.
In the Reset 4 Digit Passcode window, enter your current and new PIN and select SUBMIT.
Changing your PIN code with the automated phone system
Dial *611 from your phone or call 1 800 575-9090.
Press 3 for Account Changes.
Press 4 for Personal Account Settings.
Press 1 for Modify Password.
Press 1, when prompted enter your 10-digit phone number.
Follow the prompts to reset your PIN.