No connectivity casting to Nvidia Shield with new Nvidia update

[Mattemccormick]

There was a new Nvidia shield update 9.2 and now I cannot cast rogers streaming app to the shield. Help?

*Added Labels*

[RogersMoin]

Hello, @Mattemccormick.

We're delighted you joined our Community, and thank you for your post.

We understand how annoying it can be when a recent update disrupts your ability to cast content off the Rogers Xfinity Stream app.

It sounds like the new Nvidia Shield update (9.2) may have caused compatibility issues with the Rogers Xfinity Stream app. While we don’t have direct control over third-party device updates, we’re here to help troubleshoot and find a solution for you.

Have you done any troubleshooting yet?

• Do you use Google Home? Please make sure you add the SHIELD TV back as it may have been removed during the latest update.
• On your Nvidia Shield, go to Settings > Apps > See all apps > Show system apps > Chromecast built-in and clear cache/data, reboot.
• On your Nvidia Shield, go to Settings > Apps > do you see the Rogers Xfinity Stream app? If yes, please clear apps cache/data.
• What device are you using to cast? Apple - delete the Rogers Xfinity Stream app and reinstall. Android - Go to Settings > Apps > Rogers Xfinity Stream App > Storage > Clear Cache/Data.

Please make sure both the Nvidia Shield and the device you are casting from are connected to the same WiFi network.

Let us know if the above steps were helpful.

Cheers,

RogersMoin

[Mattemccormick]

Thanks for responding. I have tried all of the above. I am using an android phone to cast to the shield. I can cast to the shield successfully with all other apps except for Rogers Xfinity. When i use the cast button in the app it searches for a device but cannot find SHIELD.

[RogersMoin]

Hello, @Mattemccormick.

I appreciate you trying the suggested steps. Please respond to the PM at your convenience so we can have the issue investigated.

Thank you for your patience and understanding!

Cheers,

RogersMoin

[Crash10]

I wish I had not updated to Nvidia Shield update 9.2 new the Rogers Xfinity will not show the ability to cast.  Did you make any progress on this?  

[Mattemccormick]

Nothing yet but a case is open on it and supposed to be finding a solution.

[DaleT]

Just want to say that I am having the same issue with my Nvidia Shield, I am using the Shaw version of the app.

[Dnash13]

Same here, can't cast to shield. Let's get on this asap. Anyone have a fix for this? As usual rogers doesn't seem to care.