Steaming problem

[Parent14]

Hi, did anyone of you have this problem, I live in Drummondville Quebec , just got my 5g internet, I use to be able to watch RDS on there website, now that I changed to Roger it tells me the in my region I can’t steam it !
It’s like I was not in Quebec !

***Edited Labels***

[RogersJermaine]

Hello @Parent14,

Thank you for joining us here on the Rogers Community Forums and we appreciate you taking the time to share your post. 

Is this issue only occurring on the website while connected to your home Wi-Fi? 

Do you notice the same issue on the mobile app? 

Are you not able to watch all content or just specific programming? 

If you can let us know some more details regarding the issue you are experiencing.

Thank you,

[Parent14]

Hi, it’s does the same thing on my iPhone, with the app, I try without the wifi and it worked perfectly, but when I put the wifi back on stoped working

[LordDrakkon]

What most people don't realize is that most cell towers do not connect to ground infrastructure. They relay the connection from tower to tower to where it does finally reach groind infrastructure. This is what gives you your IP address. This is why that happens. Sometimes that can be in a completely different province as well.

[Parent14]

Okay thanks ! But is there a way to make it work ?

[57]

@Parent14 : What does your IP address say is your location?  Use something like the following link to search for your IP.

https://whatismyipaddress.com/

If the location doesn't agree with your actual location, you'll probably need to contact Rogers and have them correct the situation.  This may take some time to change.