03-22-2020 11:29 PM - last edited on 03-22-2020 11:50 PM by RogersZia
Never had this issue before:
“the connection was terminated by the remote computer before it could be completed”
This happens as soon as I hit the “connect” button. Any workaround?
***Edited Labels***
03-22-2020 11:59 PM
Hello @asdfge,
Welcome to the Community :)!
When did you first notice the issue? The error you're mentioning is often related to VPN issues.
Have you tried to connect any other device to ensure it's not a device specific issue?
Just need a little bit more info to assist you further.
RogersZia
03-23-2020 01:02 AM
03-23-2020 04:01 PM
03-24-2020 12:03 AM
Some further information that would allow us to assist:
Is the rocket stick working on another device?
Were you getting the same error?
Has there been any change on the device having the issue?
When was the last time it worked?
Has there been any account changes?
Does your device have a firewall installed? Have you tried testing with it disabled?
Have you spoken yet to technical support? If so, what was determined to be the cause?
Thanks!
05-10-2022 08:12 AM
I've never had an issue with Rogers service, but I know sometimes their routers are a bit.... Well, not the most reliable. I'd suggest telling them you are having issues with the router. That it won't turn on or whatever and they will likely send you a new one, which will likely solve the issues. I had a very similar problem and it did turn out to be the route