OK, bear with me, this is a long post. I'm hoping the hive mind will help figure this headscratcher out:
I have a macbook pro. I recently got a Nokia Fastmile 5G hub for my needs in rural Alberta. The hub works fantastic, and it was not causing any concerns until the last couple/few weeks. In that time, if I use Teams for general chats, it works great. If I need to use the "record and transcribe" feature while in Teams, it does not work. It will get stuck in a blue wheel of trying to transcribe and won't go anywhere. It worked at the end of June, which was the last time I needed to use it. Today, it didn't work. I tried Zoom and tried to record, and it worked flawlessly.
So, here is where it gets interesting: if I use Teams on my laptop while hotspotting from my phone (also Rogers cell customer), transcribing/recording works. If I access Teams on my iPhone only using wifi, the record/transcribe works. If I access Teams on my iPad only using wifi, the record/transcribe works. If I take my Macbook pro to a friend's place that uses a different cable router (say, Telus), the record/transcribe feature works on my Macbook pro.
I have tried accessing on my Macbook pro through different browsers (won't even connect) and through the app after deleting and reinstalling, rebooting and all that. No dice. Then on a whim, I turned on my Cyberghost VPN and selected Canada (which is where I currently am). Bingo, the record/transcribe feature worked on my laptop using the Teams app.
What the what? Can anyone make sense of that? I contacted Rogers and they were all *shrug* "maybe try contacting Nokia." Nokia was not interested in helping, and although Rogers support tried to help, they were at a loss of ideas.
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