5g Home Internet in Ontario suddenly routed through Vancouver BC

[Catz1]

I've had the service for about 6 months and no issues until yesterday. Even though I am in Ontario my location now shows as Vancouver BC. And it isn't just giving me a Vancouver IP but actually routing the internet traffic there as I now get 150ms ping to local servers instead of the usual 20ms.

This has become a massive issue as online gaming has become almost impossible since Toronto servers went from 19ms to 150ms. I have tried resetting the modem multiple times but it doesn't change anything.

There is only one tower in this area so I don't have an option of moving the modem around to try and get another tower, plus this shouldn't be happening anyway having my internet traffic sent thousands of miles west quadrupling my latency.

***Edited Labels***

[MysteryMan53]

I’m having the same issue in Ontario. Suddenly I have a solid 150 ping when playing games, quite an unfortunate problem.

[MDK-2024]

@MysteryMan53 -- some game-servers are close to San Francisco or Los Angeles or Las Vegas.

Some are in the Eastern USA.

So, if your game-server in the Eastern USA is "down", the fall-back is to connect to your game-server in Western USA.

Or, if one of the "cross-border" Internet connections (Vancouver -> Seattle, Winnipeg -> Chicago, or Windsor-> Detroit) are "down", your packets may be temporarily be routed through Vancouver.  On a Windows computer, there is a "trace-route" command ("tracert.exe") that will show the path of your packets, at each "hop" over the Internet.

Note that your "5g" connection is between your WiFi-using mobile device and your cable-modem. Beyond that, there is either coaxial-cable or fiber-optic cable to carry your packets, across the continent, to the game-server.

[Catz1]

This isn't just a gaming thing, that was only an example. The entirety of the 5g Home internet (at least for me in Ontario) is now routing ALL internet traffic through Vancouver BC. Any website or speed test that exists will all give 150ms ping to any local server and say that I live in Vancouver BC now. Previously I would get 20ms to anything local and it would show my correct location and Province which no longer happens as of yesterday.

Running a trace-route to any website the lowest ping is 72ms. Rogers has changed something that is causing the internet to not be handled locally.