Uncorrectable codewords

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bestjsg1
I Plan to Stick Around
Posts: 13

Uncorrectable codewords

 

HI All,

I have a XB6 (Technicolor) and found that I have all these Uncorectable Codewords, is it normal ? how should I fix this ?  they seem to go away after a power cycle but eventually come back in a few days.

 

 

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
513906534
929772529
1006325341
1006701085
1006702946
1006708788
1006714386
1006724688
1006729562
1006736638
1006814724
1006823125
1006826271
1006829944
1006843415
1006847390
1006852263
1006867283
1006866822
1006875364
1006925446
1006936725
1006937117
1006935876
1006955698
1006955151
1006963416
1006976453
1006977952
1006440280
1007029992
1007035228
513906534
1715730561
2511
74748
129
130
308
284
224
197
208
172
209
186
201
235
147
163
141
162
159
158
126
152
147
133
134
145
260
124
100664
150
146
1715730561
19864
1201
293962
532
529
525
540
551
537
538
544
531
515
535
534
551
525
539
544
545
515
541
538
541
545
548
541
544
534
445543
496
513
19864
-G-
Resident Expert
Resident Expert
Posts: 2,145

Re: Uncorrectable codewords

A few Uncorrectable Codewords errors are okay but the DOCSIS 3.1 channel should have very few, if any.  You have 19864.  You should ask Rogers to investigate this.  You can either call tech support or you can send a Private Message to @CommunityHelps  for assistance.