Service Interruption

[Monroe0123]

OK, so my Internet went down again on Friday. I was told it was a building issue however the buildings back up and I am not so now I’m having to wait five days for somebody to come. It wouldn’t be such a big deal however this is the 10th time in a year I work from home. I do accounting. It’s the end of the year now what the . do I do? This is costing me money not only that it gets better. I needed help with my phone on Friday because it wasn’t holding a charge. I drove over to a store where it was very, very cold here in Toronto stood outside. The gentleman would not open the door for me. It was locked. He started to tell me through the little phone box in front of the Rogers store that if I needed help with my phone. I would have to use a friend‘s phone and call Rogers from my friend’s phone that he was unable to help me After that because I stood out there so long I was in tears crying. I ended up having to drive all over to find another store after all of that was done because of waiting outside in the bitter cold having to get in and out of my car in the bitter cold, I ended up in the emergency room with bronchitis and then come home to find out the Internet down. I will be taking this up with the office of the president not that they can do anything and unfortunately, I am gonna have to switch all my services.

*Added Labels*

[RogersMaude]

Good day,

Welcome to the Rogers Community. We're sorry to hear about your recent experience with regards to an internet service interruption.

We’re committed to offering a dependable experience, working around the clock to help keep our customers connected. However, from time to time, temporary service interruptions can still happen due to planned activities, such as network upgrades, or unplanned events like construction work or extreme weather. You can find the most up to date information at www.rogers.com/outage and click "Notify me" to get help from our virtual assistant Anna.

Service interruptions can be untimely and hindering and we sincerely apologize for any inconvenience they may cause you. Is your service back up and running at this time? 

We'd also like the opportunity to help you with regards to your wireless device. Did you figure out the problem with your phone holding a charge? I'm sorry to hear the level of service at the retail location did not meet your expectations.

For further assistance, please don't hesitate to send a private message @CommunityHelps so we can address any concerns you may have.

Looking forward to your reply! 

RogersMaude