Port forwarding

[Rfmelo13]

I’m trying to setup port forwarding from xfinity app but when I select adv settings- port forwarding option, i error message shows up: “something unexpected happened, with try again button”. I tried with different mobiles ios, android and nothing…
I called tech support, but they can’t help me so far (i have a ticket opened)

It does NOT make any sense, I used to be able to configure my port forwarding before, but it seems Rogers can’t handle this issue, unfortunately.

***Edited Labels***

[RogersZia]

Hi @Rfmelo13 welcome to the Community!

While this feature is unsupported, I'll tag some of our experts so they can share their insights with you. @-G- @Datalink your help is always valuable :).

RogersZia

[-G-]

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@Rfmelo13 wrote:

I’m trying to setup port forwarding from xfinity app but when I select adv settings- port forwarding option, i error message shows up: “something unexpected happened, with try again button”. I tried with different mobiles ios, android and nothing…
I called tech support, but they can’t help me so far (i have a ticket opened

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A user on Reddit had a tip for getting around the “something unexpected happened" error: https://www.reddit.com/r/Comcast_Xfinity/comments/13810se/cant_port_forward_in_xfinity_app/

I don't know whether or not it works (or will still work with the latest version of the Xfinity app; it is a 2-year-old post) but it is worth a try.