Not receiving emails from a Gmail account

[meme3]

I have a family member with a gmail account and I cannot receive her emails. They don't get moved to junk or spam, they are just not delivered from the server.  Is there a way to find out what the Rogers mail server has an issue with?

*Added Labels*

[meme3]

I want to be clear, I cannot receive emails sent TO my @rogers.com address FROM my family member's @Gmail.com account. It seems to be specifically her address that is being blocked by Rogers server as I do get email from other @Gmail.com addresses.  Also, it is not just on Yahoo mail platform but on Microsoft Outlook app imap or pop3 setup.

[RogersMoin]

Hello, @meme3.

Welcome to the Rogers Community Forums! 🙂

Thank you for posting your concern in the Community. Not able to receive emails from one particular address can be baffling. 

Would you please answer the following:

• Is this a new instance? 
• When was the last time you have received emails from that address? 
• Is the sender getting any error message?
• Are you able to send an email to that address successfully? 
• Have you checked the spam folder on your webmail?

Looking forward to hearing from you!
 

Cheers,

RogersMoin