Not receiving emails from a Gmail account

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meme3
I've Been Here Awhile
Posts: 2

Not receiving emails from a Gmail account

I have a family member with a gmail account and I cannot receive her emails. They don't get moved to junk or spam, they are just not delivered from the server.  Is there a way to find out what the Rogers mail server has an issue with?

 

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meme3
I've Been Here Awhile
Posts: 2

Re: Not receiving emails from a Gmail account

I want to be clear, I cannot receive emails sent TO my @rogers.com address FROM my family member's @Gmail.com account. It seems to be specifically her address that is being blocked by Rogers server as I do get email from other @Gmail.com addresses.  Also, it is not just on Yahoo mail platform but on Microsoft Outlook app imap or pop3 setup.

RogersMoin
Moderator
Moderator
Posts: 1,964

Re: Not receiving emails from a Gmail account

Hello, @meme3.

 

Welcome to the Rogers Community Forums! 🙂

 

Thank you for posting your concern in the Community. Not able to receive emails from one particular address can be baffling. 

 

Would you please answer the following:

  • Is this a new instance? 
  • When was the last time you have received emails from that address? 
  • Is the sender getting any error message?
  • Are you able to send an email to that address successfully? 
  • Have you checked the spam folder on your webmail?

Looking forward to hearing from you!
 

Cheers,

RogersMoin