Moca - Actiontec adapter issue

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I'm Here A Lot
Posts: 7

Moca - Actiontec adapter issue

So I'm moving to a new house that doesn't have cat5 cables run but does have co-ax to pretty much every room. It's a relatively new house and they are using satellite tv so I'm assuming it will be RG6 cabling throughout. Thought I would use moca adapters for my wireless access points (will have one on each floor) so went out and bought the following to play around with:

 

Actiontec adapters:

https://www.amazon.ca/gp/product/B013J7O3X0/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

 

Moca Filter:

https://www.amazon.ca/gp/product/B00DC8IEE6/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

 

Neoteck splitter:

https://www.amazon.ca/gp/product/B07RB61LR9/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

 

I have the following all wired up in the basement where the Rogers line comes in:

 

POE -> Some sort of Rogers barrel type filter -> Rogers Splitter input (5-1000mhz splitter)

 

Rogers Splitter output 1 -> Cable Modem

Rogers Splitter output 2 -> Moca Filter -> Neoteck 6 way moca splitter (5-2500mhz)

 

Neoteck output 1 -> Actiontec adapter

Neoteck output 2 -> Living Room

Neoteck output 3 -> Master Bedroom

Neoteck output 4 -> Gym

Neoteck output 5 -> Recroom

 

In the master bedroom I then took the cable from the wall into the second actiontec adapter and plugged in the cable box to the adapter as well. 

 

At this point all tv's work fine but the moca adapters will not sync up (no co-ax light). So I started testing:

 

Test #1 

 

In basement just used short co-ax cable to join the two adapters and plugged them in. Success! They sync. (now I know the adapters are good)

 

Test #2

 

Moved the adapter back to the master bedroom but in the basement used a barrel connector to just directly join the adapter in the basement with the line going to the master. Success! They sync. (now I know the line running to the master bedroom is good)

 

Test #3

 

In the basement unplugged everything from the 6 way splitter except the adapter in the basement and the line running to the master bedroom. Success! They sync. (now I know the splitter is good)

 

Test #4

 

I started plugging the other lines into the splitter and it turns out that as soon as I plug in the inbound line to the input of the splitter the two actiontec adapters lose sync. If I unplug the line they sync back up, plug in and they don't. It's repeatable.

 

Any thoughts?

 

Darryl

 

Solved! Go to Solution.

Accepted Solutions
Highlighted
I'm Here A Lot
Posts: 7

Re: Moca - Actiontec adapter issue

OK, issue has been solved.

 

The devices I just purchased already had the latest firmware on them so I didn't have to do anything there. I asked Actiontec about how to force the devices into using the D-High band but their response was:

 

"As to the settings Actiontec does not provide support accessing or changing the settings as they are already preconfigured for best use settings."

 

So as you can see zero help. I did find the following link where somebody showed in detail how to get connected to the device to make changes / upgrade firmware:

 

https://helpdeskgeek.com/networking/upgrade-actiontec-ecb6200-firmware/

 

I went into the config page and changed the band from "D-EXTENDED" to "D-HIGH". Their was also a frequency field that was set to 1150 and I changed it to 1400 on both (the low end of the D-HIGH range).

 

As soon as I did that the problem went away and the devices sync. I am getting about 800mbps using iPerf from the master bedroom to the server in the basement.

 

Darryl

 

View solution in original post


All Replies
Highlighted
I'm Here A Lot
Posts: 7

Re: Moca - Actiontec adapter issue

Should have mentioned that I've got gigabit internet with Rogers and PVR boxes in all of the rooms.

 

At office and don't remember the model of the cable modem / router but it's the white tower type unit and it is currently configured in gateway mode only since I use Ubiquiti gear for my routing / access points.

Highlighted
Resident Expert
Resident Expert
Posts: 6,860

Re: Moca - Actiontec adapter issue

@darryldale are you running the Whole Home PVR system, which uses the MoCA D-Low band?  If so, the Actiontec adapters need to be set to run D-High only.  

 

Where is the MoCA filter installed?  If you don't need the modem cable to run MoCA, I'd put the filter on the output leg of the first two port splitter, just before the MoCA splitter. 



I'm Here A Lot
Posts: 7

Re: Moca - Actiontec adapter issue

Well we can access any recording from any PVR so I'm guessing yes we do have the whole home PVR system.

 

The moca filter is installed just before the input of the 6 way moca splitter.

 

What impact will setting actiontec to high only have on bandwidth? Since I am going to be using these just for access points and have some flexibility on where I put them my other option is to just find three rooms (one on each floor) where I'm not going to need a cable box and create a totally separate "network". In the basement I'll have another moca splitter that just has those three rooms connected to the outputs along with an adapter in the basement and don't even plug anything into the input.

 

Darryl

Highlighted
I'm Here A Lot
Posts: 7

Re: Moca - Actiontec adapter issue

I found instructions online on how to get into the web interface for the moca adapters.

 

I'm going to try the following two things tonight:

 

#1 - Upgrade to latest firmware (have already requested from Actiontec)

#2 - Attempt to use the web interface to force the adapters to use channels in the D-High band as suggested.

 

Will report back on findings.

Highlighted
I'm Here A Lot
Posts: 7

Re: Moca - Actiontec adapter issue

OK, issue has been solved.

 

The devices I just purchased already had the latest firmware on them so I didn't have to do anything there. I asked Actiontec about how to force the devices into using the D-High band but their response was:

 

"As to the settings Actiontec does not provide support accessing or changing the settings as they are already preconfigured for best use settings."

 

So as you can see zero help. I did find the following link where somebody showed in detail how to get connected to the device to make changes / upgrade firmware:

 

https://helpdeskgeek.com/networking/upgrade-actiontec-ecb6200-firmware/

 

I went into the config page and changed the band from "D-EXTENDED" to "D-HIGH". Their was also a frequency field that was set to 1150 and I changed it to 1400 on both (the low end of the D-HIGH range).

 

As soon as I did that the problem went away and the devices sync. I am getting about 800mbps using iPerf from the master bedroom to the server in the basement.

 

Darryl

 

View solution in original post

Highlighted
I've Been Here Awhile
Posts: 4

Re: Moca - Actiontec adapter issue

My house wiring is in the same situation as you . Just curious if you have any feedback after using it for a while?
Highlighted
I'm Here A Lot
Posts: 7

Re: Moca - Actiontec adapter issue

I have not used it yet.

 

I do not move into the new house until August 17th and was just getting prepared.

 

I have kept the two adapters wired up however and do occasionally check in on them to see if they are still synced and then plug a laptop in to do a quick speedtest and have zero issues so far.

 

I'll know more once I get them hooked up at the new house and my access points plugged into them. 

 

I am comfortable enough with them at this point that I'm going to order another pair of them before I move it.

Highlighted
I've Been Here Awhile
Posts: 4

Re: Moca - Actiontec adapter issue

Seems like you have a good setup for whole-house connectivity. I'd like to give it a go too. Just wonder if the Ignite modem (Hitron Model CGNM-3552) will work with the Actiontec Moca. Thanks for sharing your experience and links too.

Highlighted
I've Been Here Awhile
Posts: 4

Re: Moca - Actiontec adapter issue

Hey Darryl

 

Just learned the Roger Ignite modem may support MOCA 2.0. You may want to check if you're modem supports MOCA as well and save the cost of buying one more device if it works. https://www.hitron-americas.com/product/cgnm-3552-32x8/

 

Bosco