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How do I fix this

MississaugaTV
I'm here a lot

I’ve been struggling for two weeks trying to resolve Xfinity tv issues. I can watch on my tablet without incident. I tried to airplay it to my TV that doesn’t have a set up box, but it freeezes. I’ve tried to watch on a different tv that is connected to the Set up box but it randomly looses connection and the screen goes black. This is all new. Never had this issue a month ago. Rogers technician came and replaced our Gateway, but no improvement. Here’s a screenshot of my test connection.IMG_2227.png

2 REPLIES 2

Re: How do I fix this

RogersCorey
Moderator
Moderator

Hey @MississaugaTV!

 

What sort of troubleshooting have you attempted so far? Which of the devices pictured is the one you're attempting to cast from? Do all devices have issues casting to a TV from the Rogers Xfinity Stream app?

 

Once I know a little more, I'll be able to provide more specific troubleshooting feedback.

 

~RogersCorey

Re: How do I fix this

I’ve tried from my iPad and my iPhone 12. It freezes with both.
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