Gateway not showin in shaw xfinity app

[Ali007]

I upgraded my internet from shaw to rogers xfinity 1gb with new xfinity gen3 gateway. I was able to install new gateway but its not showing in my shaw sfinity app. I am not able to change the wifi name. The app opens to blank page. Not sure what to do.

[RogersJermaine]

Hello @Ali007,

Thank you for joining us here on the Rogers Community Forums! We appreciate your post and do hope since your last message that you have received a resolution.

If not, can you let us know some more details regarding the issue and the troubleshooting steps you have completed? Include the make and model of your device along with the app version.

Since you mentioned that you were a previous Shaw customer, please ensure that you are downloading the correct app, which should be Rogers Xfinity (Shaw).

We look forward to your reply.

RogersJermaine