2g Wi-Fi re-enables itself

[sierra1989]

Anyone know why :I reset my ignite modem/router. I disabled my 2gh and left my 5gh on , when I relogged in ignite the 2gh wifi was re enabled by itself ? Yes I saved the settings before I logged out.

[RogersJermaine]

Hi @sierra1989,

Welcome to the Rogers Community Forums and thank you for your post! 

Are you making these changes to disable the network through the Xfinity app by turning on “Split Bands”? Once you save your settings in the app, it will keep those settings until you make any changes or unless a factory reset is done on the modem.

How are you resetting the Gateway? If you can let us know some more details, we will be glad to assist you.

Regards,

RogersJermaine