Harmony remote and ignite tv

[Bov103]

I just got the ingite tv box Xi6-T and have been trying all day to get it to work with the harmony hub. I added the device on the harmony pc app as the Rogers Xi6-T, Rogers Tx061aei (model number on bottom of box) and even tried Rogers Ignite tv... and for some reason none of those allow my harmony remote to replace the XR15 controller that came with the ignite box. Does anyone know how to program the harmony remote in order to replace the remote that came with the ignite box?

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[57]

If you search this forum for terms like "Harmony Ignite" or similar, you'll find several previous threads on this topic. All the people got their Harmonys to work, however, what was very important was the placement of the hub.  It needs to be on top of, or very near, the IgniteTV box, preferably right next to the IR "eye" of the IgniteTV box.  The IgniteTV box is extremely sensitive to hub placement and IR signals - ie it's not very good at receiving IR signals because it's mainly used for RF with the IgniteTV XR15 remote.

Obviously, you won't have voice control with the Harmony, so you'll need to keep the XR15 handy for that. Voice Commands can be extremely useful with IgniteTV.  I didn't think I'd use them, but I, and my wife, use them a lot.

[Bov103 · Accepted solution]

Got it working. Turns out my hub was not syncing. Had to do a factory reset on the harmony hub then all good.