on 07-05-202210:44 PM - edited on 08-15-202210:04 AM by RogersCorey
Here are some simple tips and tricks that can help you with the most common Ignite TV problems.
How do I reset my Ignite Entertainment Box?
Start by unplugging the power cable, either from the power outlet in the wall or from the back of the Ignite Entertainment Box.
Wait for 30 seconds plug it back in.
An Ignite TV welcome screen should display, then the Ignite Entertainment Box will resume playing the previous channel.
You can also reset the Ignite Entertainment Box from the Ignite Voice Remote:
From the Help Menu
Press the A button on your Ignite Voice Remote to open the Help menu.
Select Restart again to confirm.
Wait a few moments for the system to reboot.
“No Signal” on the TV screen?
These are the most common causes for this issue:
TV is on the wrong input
HDMI cable is unplugged
HDMI port issue
HDMI to Composite Adapter issue
Faulty HDMI cable
Here are the few steps you can take to correct the input issue:
Check that all cables are connected securely, and the STB has a solid white light
Check that the TV is on the correct input
Replace HDMI cable
Reboot the Ignite Entertainment Box.
Having issues using a sound bar or audio system?
Sound bars or audio systems are examples of third-party equipment that Rogers doesn't support. But you can try changing the HDMI Audio Output setting to help resolve some issues when using additional audio equipment.