Roger York dale mall store

[Semir980]

I went to  York dale mall . I wrote on the list from roger dale mall store  at 7:23  . I have waited  2 hour on list .  I look at list 10  people . However ,  roger staff  told me.  It is not available. . I came back home.  phone number   Text  me you are next . Please  make  your way  back to the location .  I don’t understand roger staff .  I want to change  My company . It is really lazy and teenager team .  I spent two hour on the store . I hate service and staff on York dale mall store.   Roger lost costumer for this store .

[Wesfoulds]

I was on hold for 5 hours getting my plan set up I feel you

[RogersZia]

Hello @Semir980,

Welcome to the Community!

It is really disappointing to hear about your recent experience at the store. Based on the info you've shared it seems like you were on a wait list to see a rep at the store and you weren't able to get a device because it wasn't available. Is that correct? Additionally you received another call later in the day to revisit the store? Do I have the info right?

We'd love to learn more and pass on the feedback to the Yorkdale mall location. If you may please send us a PM @CommunityHelps, we'd be happy to look into this further for you. Please click here and then click on "Send message" to get started.

RogersZia

[RogersZia]

@Wesfoulds, was this at a store or over the phone? Please let us know if we can help you with account support.

RogersZia