Rogers Wireless / Bank Level 1 Authorised User

[Rickbeec]

I have exchanged 6 messages with Rogers Bank before they could articulate to me the change that was needed so that my Rewards worked at the 2% earn rate. I reached out to Rogers Mobile via chat, and after hours in the queue, was assured that my wife (It's her Credit Card at Rogers Bank) has been added as a Level 1 Authourized User. Now the bank says it was not done. I see no way in the Rogers Mobile account details to determine who is Level 1 users. Do I have to call customer support again and if yes, which customer service? This passing the buck back and forth makes me frosty. Be one company or not. 

***Added Labels***

[Rickbeec]

If you sign up for Rogers Bank to take advantage of the 2% offer, make 100% sure you use the same name as the Level 1 Authorised User in Rogers Wireless. Not a different spelling, not with/without middle name and, lol, not your spouse (who also has a wireless phone on the same account). You will spend weeks (I have wasted 6 hours of hold time, been assured that the new user has been added with RW) and the help desk at the bank doesn't help. They act it's another company and push back only politely reply to your messages with "we can't help you".

[RogersMaude · Accepted solution]

Hello @Rickbeec,

Thank you for posting about your recent experience with the Rogers Bank.

I realize wait times can be long lately and it's not convenient for everyone to stay on the phone or chat on hold. 

If you still need help the authorized contact name and the Rogers Mastercard name are a perfect match, we'd be happy to help you with your request. 

Since the Community is a public platform, I'd recommend you to reach out to us via PM @CommunityHelps so we can assist you further.

If you're not familiar with our private message system, please check out this blog.

RogersMaude

[Rickbeec]

Hi @RogersMaude and thanks for your quick reply. Unfortunately, the Private Message feature appears to be broken? When trying to enter a name, ie "@Communityhelps", it does this:

[57]

@Rickbeec : It's not broken. You either click on @CommunityHelps , then click send a message, or fill in communityhelps without the @ if you're at the PM form.  See below:

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link near the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...