After 35+ Years I'm Parting (Most) Ways With Rogers Soon

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I Plan to Stick Around
Posts: 16

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon


@Datalink wrote:

@luna I hope you filed a complaint with the CRTC.  It might not help you directly at this point in time, but, if enough people complain, maybe the CRTC will take Bell and others to task for practices that allow them to avoid responsibility by abusing customers (putting it mildly) with their customer services practices. 


@Datalink 
 Thanks for the suggestion and encouragement! I have not filed a complaint yet. I need to get my notes and thoughts together before I file a complaint. It was such a horrendous 6wks and so overwhelming that I actually got sick. 

I will file my complaint this month but I also need a day or a night to pull it all together.

But I must say that I really appreciate all the support and suggestions from everyone in this community. You all have helped me out so much and I am grateful!

Heart

' There is a crack in everything, that's how the light gets in.'
Leonard Cohen
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I Plan to Stick Around
Posts: 16

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon


@pmcsplaza wrote:

@luna Sorry you've had such a bad experience.   I've had only good service from both Rogers and Bell.  Although here is hardly a place to discuss the latter.

I switched allegiance for Home Phone, Internet and TV simply because a) they offered me an Intro Offer that I couldn't refuse & b) less clutter with cables, boxes etc.

If Rogers offered home fibre-optic at an attractive price along with wireless receivers for satellite TV's I might switch back, who knows?


@pmcsplaza I glad you have had only good service from both! Since I've been back with Rogers the picture quality of my TV is as good if not better than Bell. Internet is great and no problems with home phone. With Bell my TV went out, home phone died and I kept loosing internet connection, but no messy cable wires etc! 

I hope you continue to enjoy your services with no problems. 

I am so happy with Rogers and I even like the newer remote that lights up! Bell's remote lit up too but I couldn't read it and it was so thin that it kept disappearing in my couch.

' There is a crack in everything, that's how the light gets in.'
Leonard Cohen
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I'm a Trusted Contributor
Posts: 557

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

My couch too 😉

Peter
Toronto
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I'm a Senior Advisor
Posts: 2,154

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

As most will see in my earlier posts, my family had made a decision to move on because of finances, and little to no movement.  We had not finalized our move as we decided to wait it out to the end of our contract in October.

 

Well, I called in this week to discuss the process for cancelling everything when it came time to make our switch to a wholesaler and move to cut the cord and go digital over the air.

 

We had planned to start everything in process next week, but decided to take one last attempt at seeing if attitude towards flexibility for existing customer packages had changed at all.

 

Well I am pleased to say that we did downsize our service on the TV side, and kept all other things the same and upgraded Internet, and by going down a tier in cable packages, locating the missing channels we like to watch and adding one bonus channel that replaced an important lost channel, and most of what we lost off premium, we didn't care.  We picked on add-on channel, and one movie package, and it is within our affordability.

 

Excellent support in going through all the channel mixes, what we would lose, and how to keep what we wanted, while getting the best price mix possible.

 

So, as they had told me, that there may be deals I was interested in the fall (last spring they told me this), and I have walked away quite happy.

 

So, I remain a loyal customer, saving a bit of money from before with less channels, but the channels we watch.

 

So the pick and pay model can work depending upon your mix.

 

Just passing on that it was worth taking one last crack at it before we moved on.

 

So outcome is that in the last 2 months, we adjusted our phone plans, reducing costs, and remixed out home services now.

 

Happy customer, Bruce

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I Plan to Stick Around
Posts: 10

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

Wow. I have only been with Rogers for a little more than 15 years. The first 10 were constant disappointment and frustration. Lately things seemed to have been improving. But for the last six months things seem to be going back to the way they used to be: constant billing errors. Looong hold times, unempowered front end service representives who can't fix much. Really getting ready to bite the bullet and move on. I know the others are probably similar but at least they seem interested in getting my business....
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I've Been Here Awhile
Posts: 4

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

I have been a loyal customer since 1986. I have called many times and had my issues resolved when someone was willing to work with me. When I called this time after my bill went up $50.00 and they told me my promotion was going to expire and that they had no other promotion available, I asked them to remove channels or anything they could to bring the price down. They refused and said there was nothing they could do. I guess loyalty means very little to this company and it is too bad when you ask that they work with you, they deny your request. No other option but to opt out and go to another company. As a senior I cannot afford the $50.00 increase at this time.

JT

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I'm a Senior Advisor
Posts: 3,670

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

@junetejeda  This is not a good time to switch. You're between a rock and a hard place. I vowed I was going to switch as soon as my Rogers Cable went over $100 at the beginning of this year, but procrastinated and now I'm stuck, because my ISP, who has a TV package similar to Ignite, will not come into my house to hook me up until the corona lock-down is lifted.  However, since pretty much all the shows are now on hiatus and sports are cancelled for the summer, you won't be missing  much by cutting the cord altogether and shopping around in the fall. 


Rogers PayGo. Location: S-W Ontario
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I've Been Here Awhile
Posts: 4

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

I received a call from head office and they were able to resolve my issues. Thank you very much to (TJ) for her kindness and  understanding. Her professionalism in listening to me and then quickly resolving my problem to my satisfaction was done swiftly and in a timely manner. I guess Loyalty does matter and thank you again for helping me. JT

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I Plan to Stick Around
Posts: 10

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

So, I, last, updated in 2017. After almost 20 years with all of our services from Rogers, we finally left six months ago. We pay 40 % less per month for significantly more service (We now have a borderless plan to the US, and a third mobile phone, much faster and unlimited internet). In 2017 when we were about to jump ship, customer service improved as did loyalty incentives. Subsequently they reverted to their old state. Since leaving< i get periodic calls from Rogers trying to win us back. When I ask them what they would charge for comparable service to what I have, they offer me a package for more than $60 a month more than I am paying now. They lecture me about Paying more for Rogers' superior service. I have used both; that was not my experience. Perhaps, someone in a meaningful position will read this and push to reignite the 2017 makeover.
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I'm a Senior Advisor
Posts: 985

Re: After 35+ Years I'm Parting (Most) Ways With Rogers Soon

My switch is coming this Friday, after almost 20 years of Internet, TV and Home Phone.

 

Look, I understand the upcoming push for IPTV. I also understand the current upheaval that COVID19 is causing and that limits what kind of switches and installs can be done.

 

What I don't understand is, in the interim, Rogers expecting me to be happy with a proposed $50-$60 a month increase as a new "promotional" rate upon expiry of my old promotion.

 

What I don't understand is that, once advised of my intention to cancel, new promotional offers were "just released today". What a coincidence!

 

I probably would have made the switch to Ignite had it met my needs - but with the current lack of home phone and the limit on boxes per account, it didn't.  If Rogers had been willing to extend my current promotion for couple of months until the restrictions were lifted, I would have gladly stayed.

 

Instead, Rogers expected me to pay an extra $600 a year and smile while doing it.

 

Instead, I get last minute, suddenly available, discounts that, are STILL a significant increase over my current rate.

 

So I didn't even listen to the second "desperation" pitch I received today. I said - if you have a good deal, you should have made your best offer your first offer 2 weeks ago, instead of playing games like a used car salesman.

 

So I'm making the switch to IPTV......just not with Rogers.