Does it sometimes feel like we are all alone?

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Resident Expert
Resident Expert
Posts: 13,948

Re: Does it sometimes feel like we are all alone?

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/thread-...

 

YEeeeeeSH!

 

Thank you for comming to my defence pauly.... i had a reply, as big as the one that i DID write.. which basicaly was attacking him directly back.
I deleted it before i posted it... i wanted to be the better person.

I did reply there.. should i have? I dont know.. but i guess i thought that i needed to clear up, to any other 3rd party person out there, that could be reading.. as to what i am trying to do here.

I so wanted to say something about the pot calling the kettle black.

I attack people - um what is he doing to me right now?

I shouldnt post anything negative about the compititon - but its ok to post negative stuff about rogers?

Ugg...

 

I think, its part of todays society, which is the problem.  With fast food, fast everything.. people are so used to instant gratification.  If something doesnt work, OMG lets not work to fix it, lets just replace it.

 

------------------

 

As to your question above.

I am here for the same reason.    I have the time (well sometimes).  I have the knoledge.  It makes me feel good, that if i was able to pass that on, and help someone fix that problem..  especialy for non technical people it can be very frustrating.

 



I'm a Senior Advisor
Posts: 1,299

Re: Does it sometimes feel like we are all alone?

Alright lets all just stop commenting on things that aren't technical support. Also lets get the mods to delete non support issues as this is a support sight not a complaints board.. Maybe there can be a section for complaints that we can easily ignore..

We are not going to get anywhere trying to talk uncommon sense to people, we can only provide tech support.
Resident Expert
Resident Expert
Posts: 13,948

Re: Does it sometimes feel like we are all alone?

Going by the little blurb in the top right corner of the screen.. it says its a place to discusss rogers proucts and services..

Guess it gets into that grey area where is a complaint discussing it..  guess it might depend on how its prsented.

RAGE complaint = bad, inquiery complaint = ok?

 

While i generaly agree.. the problem is, when you get a new poster ariving to the boards, and the look through posts.

If ALL they see is the one side of things.. they will assume thats the ONLY view on them, etc.  HOPEFULY by viewing some of the more other posters replies like ours... they will at least be able to see that there may be another side to it (weither that helped the original poster or not, is another story).

 

Thats why i try, with at least some of mine.. if someone is talking about OMG THIS IS BROKEN.
But mine does not do that.. i try to post saying "From the posts, this does appear to be effecting some users, and should be looked into... but just want to make people aware, it does not effect ALL users).

 

Just trying to show, that not ALL experiences are bad... do i generaly have GOOD experiences with rogers? Yes, and others should be able to see this as much as they see the complaints 🙂



I'm a Senior Advisor
Posts: 1,299

Re: Does it sometimes feel like we are all alone?

I guess I'm not sure that is our job.. Rogers pays people for PR.. I don't feel we have the power to solve those issues.. But yes I know what you mean because those outrageous reaction posts get the most replies and likes and such and those are the ones new forum users see.
Resident Expert
Resident Expert
Posts: 13,948

Re: Does it sometimes feel like we are all alone?

I will likely continue to post on them... but to a limited sense.

Post a reply.  Try and understand their fustration.. and post a reply, of what my knoledge is on the topic.. info as to why, even if it doesnt directly make the poster happy, at least inform them.  And say that.  I am just here to post this to inform, not to argue the fact.


And try and leave it at just that reply.  No back and forth type of arguing. 😛  thats where it goes from HELPING to something else.



Resident Expert
Resident Expert
Posts: 13,948

Re: Does it sometimes feel like we are all alone?

OK.. i  have held my tounge long enough on this... i need to vent on it.  If i am not suposed to about a certain user, but im sorry.

There are some users on here which may seem like all they do is complain (like IHR), but they are generaly still here to HELP, IHR and i have actualy been working together lately very well in helping users.

But i am currently having an issue with Meowmix.  I dont know how to approach it.. PMing him wont help.

 

Just about EVERY post i make, he attacks me directly, says im wrong, says im lieing.

Is what i am posting, possibly different view/experience than the rest of the users in that thread? Yes.. but doesnt make it any less right or wrong.

 

But its hard to work with users.. when you have someone like him litteraly come in and says "GDkittys views are different so they are wrong dont listen to him" in essence..

 

😞



Resident Expert
Resident Expert
Posts: 13,948

Re: Does it sometimes feel like we are all alone?

Well, it looks like its been partialy resolved..

 

Just seems like hes been going after anyone who doesnt have a NEGATIVE experience or a different view than the norm on an issue.

 

Hopefuly at least out of the 'working it out' part.. we have at least agreed that the prime reason we are here is to help.



I'm an Advisor
Posts: 842

Re: Does it sometimes feel like we are all alone?

@Gdkitty:

 

you might remember the old saying about how you can please some of the people some of the time.  But you certainly can't please all of the people all of the time.  And then, there are those you can't please no matter what you say or do.

 

Difficult as it may be at times we need to learn to ignore those who make an ongoing practice of sniping at us.

 

Just don't take it personally, no matter how much it may seem to be directed at you personally: "Sticks and stones can break my bones, but names will never hurt me."

 

That's what I learned many many years ago in the school yard.  My feelings can still be hurt.  But I get over it.  I hope.

 

skinorth

 

Resident Expert
Resident Expert
Posts: 13,948

Re: Does it sometimes feel like we are all alone?

Yeah, I have tried to do that over the last few days.
There are times where I was going to reply, but deleted it, as I know it would just cause an argument.
I will still ocassionly post in those threads, if there is any technical explanation for the problem/complaint, but trying to keep out of the Rogers Sucks part of the argument.

Thank you for your input and support skinorth


I'm an Advisor
Posts: 842

Re: Does it sometimes feel like we are all alone?

@Gdkitty:

 

you're welcome.

 

There are times when you just need to think (not say, or maybe not in so many words......) "Hey bud, Get a Life."

 

I guess what keeps it going is treating as many situations as you can, with a bit of humour.

 

And what I hope we can do as well, is educate at least some of the participants in the most effective use of this resource, the Forum.  Case in point: the posting by bruser about his problems with "the same 4 updates".  This person did not do a very effective job of posting his/her problem.

 

I noticed you responded, and responded effectively, as well.  Then there was pac_west227 who really did no good by what he/she posted.  Unfortunate and not exactly prone to encouraging newbies to participate in posting about their problems.  What next?  An entrance exam and a certificate of technical competency required in order to post here?

 

Give me a break.

 

How are we going to encourage those without a technical background to ask questions if we enforce even implicitly a certain etiquette for posting.  Next you will have to hold up your pinky properly when you keyboard!

 

Rogers needs an Emily Post manual for this Forum?  I think not!

 

skinorth