At Rogers, we know how important it is to have a secure account that only you or other authorized contacts can access so you can avoid fraud or any unauthorized activity on your account. As an added layer of security, we have introduced multi-factor authentication for MyRogers.
When you sign-in to your account for the first time on a new device, you need more than just your username and password. You need a second "factor" - to prove who you are.
A factor in authentication is a way of confirming your identity when you try to sign in. For example, a password is one kind of factor, it's something that you know. A smartphone or an email address is another kind of factor, it's something that you have. To add an additional layer of security we recommend enabling MFA.
When you log in to MyRogers with MFA enabled, you may be asked to provide a unique security code called a one-time passcode (OTP). You can choose to receive this OTP either by text message or by email.
Make sure the password you use for your MyRogers account is different than the password you use for your email address.
You can find the steps to enable or disable MFA for your MyRogers account below.
To enable or disable MFA, follow these steps:
- Select the Update MFA Settings button in your MyRogers Profile page
- Use the toggle On/Off button to enable or disable MFA
- Click Save changes button to save the changes
- To discard changes, click the X on top right corner.
Feel free to drop any questions you have about MFA for your MyRogers profile in the comment section below.
