I was charged $4.25 for a 5-second call for a Canadian area code. I received the call, then called back, only to hang up as soon as I realized it wasn't a live person. Rogers' response, claiming I should have checked the number, is unreasonable—how can I verify every single Canadian number? I have a Canada-wide plan, and dialing a Canadian number shouldn't result in extra charges, especially when it's claimed to be from directory assistance. How could directory assistance call me first? While it's a small amount, this feels like a rip-off, and the poor customer service leaves a bad taste. Next time I see a better offer from another provider, I won’t hesitate to switch from Rogers.
