Urgent Request for Complete Cancellation of Rogers Account

[kamal9010]

Dear Rogers Customer Care Team,

I am reaching out again to request the immediate and complete cancellation of my Rogers account.

I arrived in Canada on September 6, 2024, to pursue my studies at George Brown College. Before my arrival, my consultancy provided me with a Rogers physical SIM card in India. However, I lost the SIM card before reaching Canada and was unaware that my account had been activated without my intervention.

Upon discovering this issue, I contacted Rogers customer service and was informed that I needed to pay $193 for cancellation, which I did. I was also advised to wait until February 5th for the account to be fully canceled. However, I have now been charged an additional $100, despite being assured that the account would be closed.

I request the following actions:

Immediate and complete cancellation of my Rogers account.

Written confirmation that my account has been fully closed and that no further charges will be applied.

I cannot continue paying for a service I have never used. Please address this issue urgently and confirm once my account has been successfully closed.

Thank you for your assistance. I look forward to your prompt response.

Best regards,

Kamal

[Pauly]

that is great but why are you posting on here? this is not customer service? this is a discussion board

you should be picking up the phone and calling them to cancel

[kamal9010]

I did that many times still no solution. Please can you revert that to customer care?

[Pauly]

Wait a minute, you received an Activated Rogers Wireless SIM card with an active plan while you were in India before you even came to Canada?  this is news to me. There must be a third party doing this type of services... hmm... very interesting

[Pauly]

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@kamal9010 wrote:

I did that many times still no solution. Please can you revert that to customer care?

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Absolutely not, You can call them yourself please

[kamal9010]

I do not have any information regarding this, but they have already charged me $322 which i was not even aware of. But still due to gradually reducing my credit score, i did pay $193 to cancel it, now again when i checked today it shows i still have $100 to pay. I dont even understand it.