RPP Price Plan Change

[TL89]

Hi there, I am assisting a friend of mine who is also on the Rogers network. The account she has is an RPP account. We were informed that if a price plan change is done at the store, there will be a fee. The agents also warned that if we were to complete the process ourselves on the app or online, there will also be a fee but are not completely 100% sure. They provided this warning out of courtesy which we appreciate. 

Can we have some confirmation on the community board here? Thanks. 

[RogersYasmine]

Good day @TL89 ,

A warm welcome to our community. 🙂

My sincere apologies for any misinformation by our staff. As far as I'm aware, we do NOT charge customers for a simple price plan change, regardless of how it is executed.

There is, however, a one-time $70 Preferred Program Enrollment Fee when enrolling into the program. There is also a Setup Service Fee that is charged for any new activations or hardware upgrades that are completed (unless it is covered through a promo with your company).

I hope this helps!

RogersYasmine