Video Calling Not Working Share All Plan

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I'm a Trusted Advisor
Posts: 32,058

Re: Video Calling Not Working Share All Plan

Hello @zander7990

Speak to Samsung Canada tech support and see if they can troubleshoot the problem as well.
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I've Been Here Awhile
Posts: 3

Re: Video Calling Not Working Share All Plan

Unfortunately, they couldnt do much and said to check with the carrier.  I tested with the other phone I have on my shared plan and same issue on that phone too.  Looks like both phones (Samsung Galaxy S7) cannot video call and gets the same "Currently unavailable" message.

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I'm a Trusted Advisor
Posts: 32,058

Re: Video Calling Not Working Share All Plan

Hello @zander7990

Hmm seems weird. Before i sold my S7 edge i was able to do video calling and able to do it on the Note 7 as well. I wonder if something on the back end is causing this.
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I've Been Around
Posts: 1

Re: Video Calling Not Working Share All Plan

My video calling just wont work anymore. How do i reactivate it, I have a Samsung Note 5

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Retired Moderator
Retired Moderator
Posts: 624

Re: Video Calling Not Working Share All Plan

Hi @Jamest38

 

Welcome to the Community Forums! Smiley Happy

 

Are you still unable to use video calling on your device? We'd like to help and take a closer look into tjhis for you. Send us a private message to @CommunityHelps to troubleshoot further.

 

RogersPrasana

 

 

View solution in original post

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I've Been Here Awhile
Posts: 4

Re: Video Calling Not Working Share All Plan

Got 4 Huawei P10 plus phones for family at Christmas.

2 of them work (nicely) with video calling.

2 say no network support for video calling.

My plan does support video calling, and so do the phones.

 

Any ideas?

 

Thanks

 

The solution seems to be send a PM to @CommunityHelps to further troubleshoot.

I guess I will have to find how to PM someone. But it doesn't seem like a "solution"...

 

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Posts: 319

Re: Video Calling Not Working Share All Plan

Hello @BammBamm68,

 

Welcome to the Community Forums and thanks for reaching out.

 

Video calling is one of my favourite ways to stay connected to my friends and family, so I hope we can get this resolved for you. 

 

It's very odd that 2 of 4 phones work normally. Can you confirm if you've attempted any troubleshooting as of yet for this issue?  Are you using any particular app for video calling?  What happens if you attempt a video call from the functional device to the non-functional device? 

 

Let us know!

 

RogersShaun

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I've Been Here Awhile
Posts: 4

Re: Video Calling Not Working Share All Plan

More information:

Not an app.  Native video call from dialer or contacts.

When I attempt a call to a phone that is working, I get "video call rejected"

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I've Been Here Awhile
Posts: 4

Re: Video Calling Not Working Share All Plan

Last line should have read as When I attempt a call to a phone that is NOT working, I get "video call rejected"
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Retired Moderator
Retired Moderator
Posts: 624

Re: Video Calling Not Working Share All Plan

Hi @BammBamm68

 

Thanks for your post and providing more information on your devices.

 

Have you tried resetting the Network Setting on your device?

 

If so, it maybe time to try a factory reset of your device and seeing if that helps.

 

Let us know how this goes.

 

RogersPrasana