Unfortunately, they couldnt do much and said to check with the carrier. I tested with the other phone I have on my shared plan and same issue on that phone too. Looks like both phones (Samsung Galaxy S7) cannot video call and gets the same "Currently unavailable" message.
My video calling just wont work anymore. How do i reactivate it, I have a Samsung Note 5
Got 4 Huawei P10 plus phones for family at Christmas.
2 of them work (nicely) with video calling.
2 say no network support for video calling.
My plan does support video calling, and so do the phones.
The solution seems to be send a PM to @CommunityHelps to further troubleshoot.
I guess I will have to find how to PM someone. But it doesn't seem like a "solution"...
Welcome to the Community Forums and thanks for reaching out.
Video calling is one of my favourite ways to stay connected to my friends and family, so I hope we can get this resolved for you.
It's very odd that 2 of 4 phones work normally. Can you confirm if you've attempted any troubleshooting as of yet for this issue? Are you using any particular app for video calling? What happens if you attempt a video call from the functional device to the non-functional device?
Let us know!
Not an app. Native video call from dialer or contacts.
When I attempt a call to a phone that is working, I get "video call rejected"
Thanks for your post and providing more information on your devices.
Have you tried resetting the Network Setting on your device?
If so, it maybe time to try a factory reset of your device and seeing if that helps.
Let us know how this goes.