So Rogers just did another brilliant thing, and killed Visual Voicemail for Android devices. After using the service for years and years successfully, it just stopped working. I now have to dial my voicemail and listen to it, like it's 1998. When I called to ask about it, they told me it's only available on iPhone. Then how did I have it for the last 5 years? Nobody knew they killed it, likely due to an overpaid, lazy service team that was too lazy to fix an issue they were having with it. That, and they probably get a sweet kickback for the more iphones they sell. No notice went out, no information is available anywhere, but someone from tech support called me back today to tell me that it's just gone. If you want visual voicemail, and aren't a slave to Apple, guess you have to go Telus.
Good afternoon @Timbot3000,
Welcome to the Rogers Community and thanks for your post! I can understand how frustrating it is to have previously been benefiting from a feature that you're no longer able to use.
To fully understand the situation, I do have a few questions for you; I hope you don't mind!
Are you sure you're referring to the Android Visual Voicemail? As of April 4, 2014 the Visual VoiceMail app on an Android (Kit Kat OS) or BB device was decommissioned from the Rogers/Android App store.
However, we're still offering the Android Premium Voicemail-to-Text. You can add it as a standalone feature or as part of a value pack.
If you've recently brought changes to your account and removed the feature by accident, it's something we could surely add back on your line. If you think it's a technical issue, please let us know if you went through any troubleshooting steps, such as restarting your device etc.
Looking forward to your reply!