Galaxy Watch Ultra BYOD

[TerenceH]

Juat switched my family from Bell to Rogers.

I just had an incredible conversation with a Rogers Rep. I can't activate my Samsung Galaxy Watch Ultra since it was purchased directly from Samsung and not from Rogers. How is that acceptable?

When I originally brought the watch home from the Samsung store I activated it on bell and linked it to my phone number in minutes during the initial setup. It worked perfectly for calls, texts and data when I was away from my phone.

Why does rogers have these system limitations? Are they planning on fixing them?

I guess we should return to Bell in the meantime

***Edited Labels***

[RogersZia]

Hello @TerenceH,

Welcome to the Community!

Have you had a chance to check out this support article? Samsung Galaxy watches purchased through a third party can be activated through Rogers, but are not eligible for 1 Number pairing. They will be given their own phone number.

I hope this helps.

RogersZia