billing issue

[conanlibrarian]

I have an issue with the language of Rogers' statement of Account Charges and Credits.

On page 4, the monthly charges are indicated to be from Sep 21 - Sep 20 with no year statement.  Therefore, since no billing period is defined, the billing period could go on infinitely without change. Am I not therefore exempt from rate increases?

Also under the heading of Monthly Charges the invoice states that the Total Monthly Charges are $926.76.  Since I am new to Rogers, it seems that if I pay this sum, I am legally agreeing in a contract to a monthly charge of $926.76 which is a preposterous sum for cable television.

I believe the IT department needs to change the coding to produce an invoice indicating that this a yearly charge.

[RogersZia]

Good evening @conanlibrarian,

Welcome to the Community!

Based on the info you've shared, it seems like you're on the annual billing. I know we had this feature available on the legacy residential services. However to just be sure what the charges are for and to provide you with a detailed breakdown I would have to access your account.

Would it be possible for you to send us a private message @CommunityHelps? Since the Community is a public platform we'll be happy to continue the conversation on there.

RogersZia

[driouach88]

i was offered a free tablet , which i returned within the second day sealed not opened , got everything cancled , was told than not a single dime will be charged to my next bill . to my surprise i got charged double . this is a scam and this is why i left this  company 7 yeats ago and now after only couple months here i am getting scammed again . appearently nothing has changed .all kinds of scam tactics that makes you regret that you ever had any connections to them .will most likely get off this company the moment my contract ends .

[RogersZia]

Good morning @driouach88,

The bill may have generated before the charges were all reversed. If you have a MyRogers account set up, I would encourage you to log in and check the current account balance. 

Please keep us posted!

RogersZia