Save and Return Final Answer

[mjk37]

My save and return is up on November 17th

All I want to know is if I wait until Black Friday to upgrade will I be charged the save and return or do I have to return the phone before Nov 17.

I have been told 3 different things by 3 different Rogers employees and I am just looking for a clear answer.

And maybe post this info on your website as there is a lot of confusion around this issue.

Thanks

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[RogersCorey · Accepted solution]

Greetings @mjk37!

Please allow me to clear this up for you!

These are the terms of returning your device at the end of your Save & Return term:

• Customers must return the device in the final month of their 2-year term (month 24) or at the time of their early upgrade within the current agreement (months 2-24), early cancellation fees apply.

• Customers must return their device within the last month of their existing term or the Save & Return amount will be automatically charged to their invoice.

• Customers who do not return their device by the end of term will not have an option to return the device unless the return is part of a HUP within 60 days of the term expiry. If the customer completes a HUP within 60 days of the term expiry, the Save & Return amount will be reversed automatically. The credit for the UE amount will appear on the customer's next invoice.

Hope that helps! Should you have any further questions or concerns, please don't hesitate to add them to this post and I will answer as best as I can. 🙂

Regards,

RogersCorey

[mjk37]

So if I read this right I have until the end of November to return the device regardless of whether or not I do a hardware upgrade? Or do I have to return before the 17th? as I am thinking of buying an unlocked phone outright.

[RogersMoin]

Hello, @mjk37. 

Thanks for your follow-up questions. 

Hardware upgrade: Before November 17th, please make sure you choose to return the device; you have 60 days to return it. 

No upgrade: You must return the device before November 17th. 

If you decide to keep the device, the Save & Return amount will be charged on the next bill. 

Cheers,

RogersMoin

[just_brad]

when did this thing come from.  this is not conditions of the black friday offfer

[just_brad]

again why am i hearing about this one year into my contract.  i was not aware of any condition on my contact other than it was 2 years.  period

so show me something attributed to my account that tells me something about this 

[RogersMoin]

Hello, @just_brad.

We appreciate you joining this discussion; what conditions are you referring to? Could you please elaborate?

If it's related to the Save & Return program, please check Save & Return program support and FAQs.

Please don't hesitate to ask further questions.

Cheers,

RogersMoin