Hello,
I created a new order over the phone with an agent.
we set the pickup location to one of Roger's local stores.
When I arrived at the store the agent mentioned that our order was cancelled since they didn't have any in stock.
Instead of updating the order to a nearby location. We had to spend 8 hours bouncing between different agents trying to come to a solution.
Systems we're not responsive by multiple agents. i asked if there's any waivers that can be made or price adjustments because of the time and stress made during this ordeal.
The agent informed us that my monthly phone plan can be reduced by $10.00/per month. I would just need to call again and speak to someone from the retention team.
Today I called expecting a quick easy adjustment. I spent over an hour on the phone with someone from your team. Only for them to dodge questions and make up an excuse that her systems needs a restart. She couldn't transfer my phone call at this time. I was informed that I'd be receiving a call within 5 mins. it's already over 15 min and no one has called me.
I'm already starting to regret activating this plan.. I've already have Rogers internet and datacentre services, it's enough to make me want to leave entirely.
I'll try calling back again a certain point. I want to let others know the experience that I've been dealing with.
If an agent makes a mistake after talking to several members team concerning a 10 $ discount, I'm expecting any Company to honor it. Train your internal team better to avoid making any offerings that aren't available.
