TV Knowledge Base

Rogers remote not working? Watch this tutorial to learn how to fix a Rogers remote in just a few minutes!

  TO ORDER A CHANNEL THROUGH THE QUICK START MENU (ONTARIO ONLY):   Press   Guide   until the Quick Start menu appears. Scroll to   Get More TV   and select   OK. The order services screen will now come up. Scroll to the channel or package you wish to order and press   OK. Now press   A   to order the channel. You will be asked to enter your PIN code (default PIN: 0000.) Confirm purchase by pressing   A   and then follow the prompts to confirm. Channel will become available within 24 hours.     ORDER THROUGH ANY OTHER QUICK START SUB-MENU:   Press   Guide   until the Quick Start menu appears. Highlight   On Demand   and press   OK. The On Demand screen will now appear. Scroll to any submenu you wish, and select   OK. Scroll to the channel or package you wish to order and press   OK. Press   A   to order, and follow the prompts to confirm. You will be asked to enter your PIN code (default PIN: 0000).   Order an Event: Press   Guide   on your Rogers remote to open the Interactive Program Guide and find the Event you want to watch. Press   B   on your Rogers remote to purchase. Enter your four-digit purchase PIN code. If you haven’t set a purchase PIN code, use the default ’0000′ PIN code. When the event is about to start, you’ll receive a pop-up reminder on your TV. Press   Select   to jump straight to the Rogers On Demand Event.   Tip: You can’t set up your PVR to record a   Rogers On Demand   Event you’ve ordered. However, you   can   record the live event by pressing   Select   on your Rogers remote and following the onscreen steps to record to your PVR.

  With the latest Navigatr update, you now have the option to display  programs in a grid (Poster Art) or list (text-only) view. We've also slightly updated our actions bars so you can easily toggle between recorded shows and scheduled recordings.   1. Press   List   and use the   B   button to toggle between the grid and list views:     2.  Use the Right directional arrow to move the action bar to the right and use the Up and Down directional arrows to toggle between recorded shows and scheduled recordings. You can also press the "List" button repeatedly to toggle between Recorded and Scheduled recordings.

  You can find hundreds of on-demand music videos on your TV.   Here’s how to access the videos:   On Your TV   Go to   Ch. 100. Using the   Up/Down   buttons on your remote, navigate to the   Music   folder. Select   Videos   and then choose from hundreds of music videos.   NOTE: For Atlantic Canada customers, Videos 1-3 are available by genre or theme.

  With the latest Navigatr update, you will have the ability to select & delete multiple recordings at once.   1. Press   List:   2. Use the   Right   directional arrow to scroll to   Manage PVR Space   and press   OK/Select:   3. Select the programs you want to delete by using the directional arrows and pressing   OK/Select.   An x   within a red circle will appear next to the programs that will be deleted

  1.  The onscreen notification will appear when the update has been completed.   2.  To skip the welcome screens and watch TV, press Exit. To continue through the screens, continue to the next step     3.   Press  OK/Select   to continue through the welcome screens to view information of on displaying recordings in list view and deleting multiple recordings at once   4.  Press   Exit   to leave the welcome screens and begin watching TV.

  Having trouble viewing the new Atlantic Guide? Not used to the smaller font size? Well you are in luck.   Check out this helpful How To guide to learn how.   Steps: Push the MENU button twice Goto AUDIO/VIDEO and select WIDESCREEN GUIDE. Change from ON(16:9) to Off(4:3)  

  Would you like to add or remove text to your screen ? Well you are in luck.    Check out this helpful How To video to learn how.     Steps: 1. First press the [INFO] button. 2. When you see this information banner, highlight the More option and press [OK/SELECT]. 3. On the lower right corner of your screen, you’ll have the option to scroll down and highlight Turn CC On and press [OK/SELECT] to toggle Closed Caption On/Off. 4. Once that’s done, press [Exit] to return to the show you were watching. And you’re done!

  Worried about missing your favourite show? Looking to set up your recording schedule ahead of time? Well you are in luck.    Check out this helpful How To video to learn how.     Steps: 1. First I’ll show you how to   set up a recording using the Navigatr Guide. 2. Start by pressing [GUIDE]. Then scroll to the show you want to record and press [OK/SELECT]. 3. If the show already started, just press [RECORD]. 4. If it hasn’t started yet, choose one of the following from the Record Options screen: Record this Program, to record just that episode or Record Series, to record all the episodes of that highlighted program.  5. Next, highlight Save recording settings and press [OK/SELECT]. 6. Now you’ll see this red circle icon next to the program that will be recorded. 7. Once that’s done, just press Exit.   You can also   set up a recording using the Info Bar. 1. First, turn to the channel you want to record, then press [INFO]. 2. Now select one of the following options:  -Record this Program, to record just that episode. -Record Series, to record all the episodes of that highlighted program.  If you choose "Record this Program", it will simply be set to record. 3. Now you’ll see this red circle icon next to the program that will be recorded.

  Finished watching all your recordings? Looking to clean up some space on your Navigatr box? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Start by pressing List to display your recordings Then press [OK/SELECT] on the show you want to delete. You’ll see the recorded date displayed here, on the top right hand side. Scroll to Delete and press [OK/SELECT], then select Yes and press [OK/SELECT] to confirm. You can also delete a recording by title. First press [LIST] to display the recordings, select the Title you want to delete. Scroll to Delete All Completed Recordings and press [OK/SELECT]. Select Yes and press [OK/SELECT] to confirm and that’s it!

    Simply follow the instructions below to program your Rogers Remote or to turn it into a Universal Remote.   Program your Rogers Remote Turn on the TV or DEVICE you wish to program and follow the steps below. Be sure to point the remote at your equipment during setup. Press and hold SETUP until the mode key blinks twice. Press the mode key for the device you wish to set up. Aim the remote at your equipment and press and hold down the OK key. Release the key when the device turns off and setup is complete. Manual Code Entry: If you’d rather take matters into your own hands:   On your computer: Go to the   urcsupport.com Enter Rogers in the “Enter your provider” search window Select the type of remote you have from the list of available remotes Select “Code Finder” Select the brand and model of the component you want to control. Write down the code that is returned. Then, in your home theatre setup: Turn on your equipment and follow the steps below to set up your remote. Be sure to point the remote at your equipment during setup.   Press the mode key for the device type you wish to setup. Press and hold SETUP until the mode key blinks twice. Using the digit keys on the remote, enter the code shown in the code finder above. Test the remote to confirm that it controls your device as expected. If it does not, try again using the next code listed.   Volume Lock Settings Press and hold SETUP until the mode key blinks twice. Press the VOLUME UP key. Press the mode key for the device you wish to use for volume control. The key will blink twice to confirm.   POWER/INPUT/MODE KEYS VIDEO INPUT cycles through video inputs on the TV or Audio Device WATCH CABLE turns equipment used for watching cable TV on and off  SETUP used for remote control programming MODE KEYS used to set remote to control selected device NAVIGATION KEYS A-D KEYS   used for special functions displayed on your cable menus GUIDE   displays program guide ON DEMAND   used to access on demand program library MENU   displays main cable menu DAY -/+   used to jump a day ahead or back in program guide INFO   displays information on current selected program PAGE +/-   used to jump a page at a time in program guide EXIT   closes current menu PLAYBACK CONTROLS LIST   displays a list of recorded programs on DVR boxes.   This green button is small but mighty. It displays your list of PVR recordings and the upcoming shows you have slated to record. If you’re anxious to watch the latest episode of The Big Bang Theory you missed but recorded, simply hit List to peruse your recordings to find it. RECORD   press to record selected program FF/PAUSE/PLAY/REW/SKIP BACK/STOP/SKIP FWD   used to control playback of live, recorded, or On Demand programs Instant Replay (button with arrow facing counter-clockwise)   When you’re watching a PVRed movie or show and want to see something again, use this button to instantly replay the last eight seconds of whatever you’re watching. Instant Replay comes in handy for re-living hilarious movie scenes and watching unbelievable sports maneuvers. OTHER KEYS LAST   returns to the previously selected channel FAV   cycles through favorite channels set on your cable box PIP ON/OFF   turns on picture-in-picture on some cable boxes   this row of buttons is a priceless gift for all your multitasking – or, multi-viewing, rather – needs. So, when you’re glued to your home team’s hockey game, but don’t want to miss out on the wild-card chase, you can keep score of both at the same time. Press PIP On/Off to turn the Picture-in-Picture feature on your PVR off or on. PIP Swap switches sounds and images between the smaller PIP window and the main (larger) window on your TV screen. SWAP   used to swap between tuners on DVR boxes or to swap pictures on PIP boxes LIVE   returns to live TV HD/Zoom   If you have an HD digital box, use this button to quickly and easily change the aspect ratio of whatever you’re watching. If you prefer widescreen, for instance, click the button and toggle to the ratio setting that suits you best. FAV   Navigate to your favourite channels with the click of a button by pressing FAV. No need to memorize channel numbers or spend precious TV time perusing the guide to find HGTV or HBO or your local CTV affiliate.  To set your favourites, press the Settings button until the General Settings menu appears. From there, scroll through until you find the feature you want (in this case, Favourites) and press OK/Select. Then, just follow the prompts. Also feel free to check out the ongoing Community Thread: Programming TV with 5-mode Remote                                        Simply follow the instructions below to program your Rogers Remote or to turn it into a Universal Remote.     Program your Rogers Remote   Turn on your TV, then press   TV. It will blink once. Press and hold   SETUP   until the TV button blinks twice, then release it. Press   9 9 1   (the TV button will blink twice). With the remote pointed at the TV, press   Power. Repeatedly press and release   Channel +   until your TV turns off. Now the remote will cycle through all possible codes until a match is found. You may need to press   Channel +   several times to find a match. Once the TV turns off, press   SETUP   once to lock the code. Then press   POWER   to turn on your TV and to confirm the code was correct and is locked.     Program your Rogers Remote as a Universal Remote   Auto-scanning Mode: Turn on the component you want to control with your Rogers remote. On your Rogers remote, press the button that corresponds with the component you’d like to control with your Rogers remote (TV, DVD, AUX etc.). On your Rogers remote, press and hold the   SETUP   button until the component button you chose flashes twice. On the number pad press   9-9-1. The component button will again flash twice. Press the   PWR   button then, slowly and repeatedly, press the   CH+   button until the component you want to control turns off. When the component turns off, press the   SETUP   button. The component button will flash once to confirm your code is locked in.   Manual Code Entry: If you’d rather take matters into your own hands:   On your computer: Go to the   www.urcsupport.com     Select the brand and model of the component you want to control. Write down the code that is returned.   Then, in your home theatre setup: Turn on the component you want to control with your Rogers remote. Press the corresponding component button on your Rogers remote (TV, DVD, AUX etc.). On your Rogers remote, press and hold the   SETUP   button until the component button you chose flashes twice. Enter the   four-digit code   you received from the Rogers Remote Code Library. Press the   PWR   button to confirm that you are now controlling the selected component with your Rogers remote.     Know Your Remote Buttons   List   This green button is small but mighty. It displays your list of PVR recordings and the upcoming shows you have slated to record. If you’re anxious to watch the latest episode of   The Big Bang Theory   you missed but recorded, simply hit   List   to peruse your recordings to find it.   Instant Replay (button with arrow facing counter-clockwise)   When you’re watching a PVRed movie or show and want to see something again, use this button to instantly replay the last eight seconds of whatever you’re watching. Instant Replay comes in handy for reliving hilarious movie scenes and watching unbelievable sports maneuvers.   PIP (Picture-in-Picture)   This row of buttons is a priceless gift for all your multitasking – or, multi-viewing, rather – needs. So, when you’re glued to your home team’s hockey game, but don’t want to miss out on the wild-card chase, you can keep score of both at the same time. Press   PIP On/Off   to turn the Picture-in-Picture feature on your PVR off or on.   PIP Swapswitches sounds and images between the smaller PIP window and the main (larger) window on your TV screen. If you want to move the PIP window somewhere else on your screen, press   PIP Move   and use your remote’s arrow buttons to pilot where you’d like it to go. Finally, hit   PIP CH+ or CH-   to scroll between the PIP channels.   HD/Zoom   If you have an HD digital box, use this button to quickly and easily change the aspect ratio of whatever you’re watching. If you prefer widescreen, for instance, click the button and toggle to the ratio setting that suits you best.   FAV   Navigate to your favourite channels with the click of a button by pressing   FAV. No need to memorize channel numbers or spend precious TV time perusing the guide to find HGTV or HBO or your local CTV affiliate.  To set your favourites, press the   Settings   button until the   General Settings   menu appears. From there, scroll through until you find the feature you want (in this case, Favourites) and press   OK/Select.   Then, just follow the prompts.

  To access Parental Controls, you need to first create a PIN code. This private code ensures that only you can adjust the channels you designate as off limits for your kids.   To create a PIN:   Press   Settings   twice on your remote to launch the General Settings screen. b. Scroll through the list until   Block: PIN   is highlighted. Then press   OK/Select. c. Scroll through the next list until   CHANGE   is highlighted and press   OK/Select.   Follow the prompts to finish.     Here’s how to block specific channels: Press Settings twice on your remote to launch the General Settings screen.       Scroll through the list until Block: Channels is highlighted, and press OK/Select. Follow the prompts – you’ll be asked to enter your PIN.       Scroll and select the channel(s) you want to block and press OK/Select. Once completed, press Exit.       Press Settings once to launch the Quick Settings screen, scroll down to “Turn ON Parental Control” and press OK/Select.       Enter your PIN when prompted. Now all your selected channels are blocked.         How to block channels by rating:   Press Settings twice on your remote control. Scroll down the list to Block: Rating. Press OK/Select. When prompted, enter your PIN. Highlight the rating you wish to block. Press OK/Select. Channel Ratings:   G | PG | 14A | 18A | R     Your On Demand purchase PIN is your key to unlocking awesome movie rentals, TV programs and sporting events from the comfort of your home. But you can be surprised by unexpected charges if you’re not careful about sharing your PIN code. A secure PIN makes your   On Demand   account inaccessible to those who don’t have your authorization to add rental charges to your bill. The default code is 0000, but changing this number is a must for those who want to keep their account access under control.     How to create and/or change our On Demand PIN Code   On your Rogers remote control, press   Settings, scroll down and select   Parental Control.   Not to be mistaken with parental pin, scroll to your far right in order to change/activate your purchase pin. Follow the onscreen prompts and, when you’re done, select   Exit.

  Important Information About Your Remote Your remote is initially programmed to operate only your DTA50. Therefore, you must program the remote to operate your TV.                                                                        Batteries   The remote requires two AA batteries. A diagram inside the battery compartment of the remote indicates proper placement of the batteries. *Note: Batteries must be replaced within two minutes of removal to retain programmed TV Codes.     Lookup Your TV Code Confirm your TV's Brand and Model number and input them   here.   Program the Remote to Control My TV   1. Turn on the TV.   NOTE:   Please read steps 2 to 4 completely before proceeding. Highlight or write down the codes and device you wish to program before moving on to step 2.   2. Press and hold SET until the RED Light blinks twice, then release SET..   3. Locate the code for your device in Manufacturer's Codes on the back of the user guide or in the lookup below. Brands are listed in alphabetical order with the most popular codes listed first.   4. Enter the first five-digit code for your TV. If you perform this procedure correctly, the Red Light will blink twice.   NOTE:   If you enter an invalid code, the red light will display one long blink and exit the programming mode. Repeat steps 2 to 5 with valid code.   5. Aim the remote control at your TV and press Power once. The device should turn off. If it does not respond, repeat steps 2 to 4, trying each code listed for your brand until you find one that works. If it still does not work, try Searching For Your Code.     Notes:   Do not press the SET key for more than 30 seconds.   On a few cable-ready TVs, the Power key is the only key that can be programmed successfully.

  Navigatr Guide for NextBox      With the latest updates, you’ll be getting quite a lot: a redesigned PVR, a new guide, a new menu with redesigned settings, plus enhanced search capabilities that makes it easier to find and discover programs you love.     Recording with the Navigatr Guide         Set Recording Options Purchase, Record and Cancel PPV Delete or  Cancel Recordings             Access Recordings on PVR   Enable or Disable Channel Banner Order Channels with the Remote     Navigatr Guide makes managing your display super-easy         Manage TV Call Display VM Pop-Up Manage TV Call Display Snooze Create and Manage your PIN             Edit Favourites List Use the TV Mix Feature Manually Search Program Listings     Using Access, Block and change Features on the Navigatr Guide         Hide Blocked Titles Block or Unblock Channels Access the Recommendation App             Access the Weather Application Change Display and Aspect Ratio Change the Front Panel Display             Rogers Navigatr Guide It’s time to improve your TV experience. The new NextBox program guide has been redesigned with simplified menus to help you find exactly what you are looking for. Click here to watch some videos or click here to check out our Navigatr FAQs.