Texted a promotion. Not sure if legit

[Mbnorton]

Got texted from 4901. Free data. For 24 months. Wants me to click a link. Is it legit

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[RogersTony · Accepted solution]

Hello, @Mbnorton

Welcome to the Rogers Community Forums!

Its important to be vigilant to avoid the many scams that are out there.  This text message is definitely not legitimate, do not click the link or provide any information. Forward the text message to 7-7-2-6 (S-P-A-M) and then delete the message from your device.

Any communication from Rogers would be sent from a 5 digit short code SMS.

RogersTony

Update: @Mbnorton, we do send out offers from the 4901 short code. Our promotional SMS would typically direct you to sign into your MyRogers to accept the offer. Once you log into MyRogers via a desktop browser you should be able to view the offer on the main page. If you have more than one line, please check all of the lines for applicable promotions. Just as an FYI, please be vigilant about sharing personal and financial info or clicking on links sent from unknown senders :). - RogersZia

[rkagerer]

Hi @RogersTony 

I received the text message below from Rogers on Wednesday, from the number 4901.

When I logged into my account I did not see the offer.

I called Rogers tonight (Monday) and the agent said they could not see this offer on my account.  They initially insisted the message did not really come from Rogers.  But it looks legit to me.  Eventually the agent changed their mind, did some more digging, and confirmed it was really from Rogers.  It took them a while but they said they were able to add the discount to my account.

But more importantly, I don't want to receive marketing messages from Rogers (not even offers like this).  I've instructed on several occasions for you not to send me marketing by any channel.  In the past it took several requests to finally get the phone calls and mailings to stop.  I'm concerned about it starting up again.  I don't understand why, but somehow you guys seem to keep flipping the marketing switch back "on" for my account.

What do I need to do to permanently opt out?

Appreciate your help.

[RogersZia]

Hi @rkagerer,

Yes we do send out offers through the 4901 short code. If you want to opt out of all marketing communication please reach out to us via PM @CommunityHelps and we can help you with this.

RogersZia