Rogers signed me up for a 2 year contract without my knowledge

[Ryan55]

On March 14 Rogers signed me up for a 2 year internet contract without my knowledge. I was a regular month to month customer prior to this.

The customer service person said an agent spoke to me on the phone and confirmed my cell phone number but this phone call never took place.

I opened a fraud investigation but never received a call from them. I called customer service who said they tried to call on either March 18 or 19, he said he didn't know which day but I didn't answer. This is false as I do not have a missed call or voicemail from anyone. I again confirmed they have the correct phone number on file.

He said someone will call again on either April 4 or 5 and it's the end of the day but still no phone call.

I need this resolved ASAP.

**Labels Added**

[radel]

Same thing happened to me. I filled a complaint with CCTS

[radel]

Ask them to show you the signature that you signed up for the 2 year contract. It's insane. You call them. Make any change to the service and they automatically signed me up to a 2 year contract without my knowledge. . ...

[RogersYasmine]

Hello @radel ,

Thanks for joining in on the conversation. We apologize for any oversight or misunderstanding during your recent interaction. 

We do provide an email to our customers once any plan changes have been made, and the the full terms and conditions of the offer would have been outlined for you there. If there are any issues, we would need you to contact us immediately to let us know, so we can help. 

Have you already tried reaching back out to customer service to dispute the term offer? And if so, what was the outcome?

Thank you,

RogersYasmine