Help and Prevention of Unsolicited or Suspicious Text Messages (SMS spam)?

[RogersYasmine]

Smishing occurs when scammers attempt to gather personal or financial information through text messages/SMS. Usually, these text messages will ask you to visit a specific website or call a certain phone number where you will be asked to provide information.

What should I do if I’ve received a suspicious text message from Rogers?

Do NOT respond to the text message, provide personal information to the sender, or click on any links or attachments included in the message. Instead, make sure you collect the following information:

• The number that sent the text message
• The contents of the text message

Once you have this information, report the incident to the Canadian Anti-Fraud Centre:

• Online: https://www.antifraudcentre-centreantifraude.ca/report-signalez-eng.htm
• By phone: 1 888 495-8501

If you provided your PIN/password in response to a suspicious text message, or if you don’t have a PIN/password set up on your Rogers account, change or create your PIN/password as soon as possible.

You can also report it directly to Rogers for further investigation by forwarding it to 7726 (SPAM). Doing so helps us to identify new types of spam messages and improve our filters for all users. Keep in mind that only message content is considered for blocking, not the sender’s telephone number, as they tend to change often.

To forward a message on an Android device:

1. If you haven’t already, tap the message to open the conversation view.
2. Once you’re in the conversation view, press and hold the message content you want to forward, then tap the forward arrow when it appears in the top menu.
3. Tap New Message on the next screen.
4. Enter 7726 in the To: field and tap the checkmark to accept. Tap SMS to send the forwarded message.

To forward a message from iOS:

1. If you haven’t already, tap the message to open the conversation view.
2. In the conversation view, press and hold the message until More… appears, then press it.
3. The message you pressed and held will be selected. If applicable, check off any additional messages in the conversation that you want to forward. Tap the forward arrow to continue.
4. Enter 7726 in the To: field and press the send button.