Help and Prevention of Unsolicited or Suspicious Text Messages (SMS spam)?

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Moderator
Moderator

This is an issue that we take very seriously. As part of our effort to protect you from SMS spam, we use scanning software to constantly hunt for, identify, and filter out unwanted messages before they get to your phone or device.

 

Should a spam message still get through, you can report it to 7726 (SPAM). Doing so helps us to identify new types of spam messages and improve our filters for all users.

 

What should I do if I receive SMS spam?

 

First, don’t click on any links (URLs) in the message. Doing so may expose your device to malicious web pages or cause apps containing viruses/malware to be installed on your device.

Next, report the suspicious or unsolicited message for investigation by forwarding it via text message (SMS) to 7726 (SPAM). Keep in mind that only message content is considered for blocking, not the sender’s telephone number, as they tend to change often.

 

To forward a message on an Android device:

  1. If you haven’t already, tap the message to open the conversation view.
  2. Once you’re in the conversation view, press and hold the message content you want to forward, then tap the forward arrow when it appears in the top menu.
  3. Tap New Message on the next screen.
  4. Enter 7726 in the To: field and tap the checkmark to accept. Tap SMS to send the forwarded message.

To forward a message from iOS:

  1. If you haven’t already, tap the message to open the conversation view.
  2. In the conversation view, press and hold the message until More… appears, then press it.
  3. The message you pressed and held will be selected. If applicable, check off any additional messages in the conversation that you want to forward. Tap the forward arrow to continue.
  4. Enter 7726 in the To: field and press the send button.