Fraud department

[MarG-]

November 2023. It is now October 2024. I have been calling Roger’s every 2 weeks regarding a fraud. unfortunately I have yet to get in touch with anyone to fix my account. The service people literally have no clue that I DID NOT sign up for a new plan. There was a fraud and since November 2023, they have overcharged me $50 EVERY MONTH! They haven’t done anything to cancel the plan that they put me on. I am so tired of being on hold for 1 hour every week for them to argue with me. They now owe me $648. The last rep told me to just stop paying.

*Added Labels*

[RogersMoin]

Hello, @MarG-.

Thank you for your post and for being our Community member.

It's disheartening to learn about the ongoing issue with your account and the frustration it has caused. The fraud investigation will not take this long to be completed.

Have you been migrated to Rogers from Shaw? Has the fraud happened before the migration?

Please keep us posted; we will do our best to investigate the dropped discount and correct your billing.

Regards,
RogersMoin

[MarG-]

It’s been almost a year, I have a dozen tickets. I’m not anticipating Rogers will get any better.i did get a change today, still being overcharge $33 a months and no refund in sight.