03-07-2024 07:37 PM - last edited on 03-07-2024 08:33 PM by RogersJermaine
Hi, 1st time posting here, however, it's come to a point where Spam Calls and Spam Texts are getting wayyy out of control. I'm talking 5-10 calls/texts per day. That's over 300 spam calls/texts per month. I know Telus and Kudoo have this service, but I'm not willing to switch over just for this 1 feature. I've been a Rogers user for probably 25+ years now.
For those that don't know what Call Control is, it's a feature where when someone calls you, they have to hit a certain number on their phone to get through to you. A lot of spam-auto-bot dialers don't have a keypad accessible and this requires human interaction to get through to the individual, eliminating spam calls.
I would looooove this feature and even willing to pay for it. These spam calls are disruptive and ruining our lives, taking precious time away for calls that are meaningful or business or work related.
I've included some pics of examples of how disruptive this is. All the numbers shown are spam calls.
Thank You!
-Adam
03-09-2024 09:13 PM
Hello, @AdamJ82.
We're delighted you joined our Community. Thank you for taking the time to share your feedback and for your loyalty to Rogers over the past 25 years. We truly value your suggestions and understand the inconvenience caused by spam calls. We're committed to providing our customers with the best experience possible, and your input plays a crucial role in that effort.
Regards,
RogersMoin
04-04-2024 10:50 PM
04-12-2024 01:52 PM
I agree. They should have this feature.
The alternative is using an application called RoboKiller until Rogers implements this feature.
04-15-2024 01:57 PM
I too have seen a serious uptick in what the masses call "robo-dialers" from various sources. I get a call every 2 weeks in Chinese even. Something about a fake Chinese passport?
Here is my story, I switched to Telus for a couple years from Rogers due to a bundle deal in my previous condo. They offered me this "call control" feature that made all calls press a button on first call. It even saved numbers once they verified themselves once and you could manually add numbers to a white list such as my buildings door buzzer and family.
I switched back to Rogers last year when I moved and Telus was no longer the best option. I found the Rogers bundle pricing actually better than Telus and love the internet options, however... I miss the Telus call control feature so very much. The same week I switched over to Rogers I started getting phone calls again from dubious sources. I get everything from fake Canada revenue to spam calls from some voting offices and even several live people with heavy accents I know are not legit.
It does almost make a person want to switch back. And the feature Rogers offers to say "Likely spam" is great until the call wakes you up at 7am or rings constantly while on important work calls.
IMO this is the captcha of mobile phones and Rogers and other carriers should get into the implementation of it.
Please for our sanity implement something similar. 🙂
04-17-2024 01:24 PM
Thank you for your feedback and suggestions, @Nazrac! We appreciate you taking the time to post them here.
Regards,
RogersCorey
05-30-2024 01:02 PM
06-06-2024 01:48 PM
It is absolutely absurd that this isn't an option. I was convinced by a Rogers rep to switch over from Fido because I was getting 10+ spam calls a day and even though they were blocked it would go to my voicemail and fill it up, leading me to clean out my voicemail inbox 2+ times daily. And now it's the same situation but with a Rogers number. Get it together, how can you own stadiums but not put in the minimal effort your competitors do?
06-12-2024 08:34 PM
This reply basically doesn't address the question. We all want to know - when can we expect Call Control??
06-14-2024 06:45 PM
My household is dropping Rogers and going to Telus. Problem solved
06-22-2024 03:41 PM
07-05-2024 12:15 PM
Rogers did not even answer the question - therefore, it is just AI - so what is the point of this forum?
07-05-2024 12:34 PM
You know what? Rogers CAN add Call Control to its Wireless service, however I can assure you, they have to add it for EVERYONE and might increase fees, and im sure most of the complaints will be: why did my bill go up? most people are aware of the spam call and although it is a problem, it is more of a nuisance than a problem because it does not affect the quality of your service.
07-24-2024 04:34 PM
I recently switched from Telus to Rogers and am considering switching back to Telus, even though the reception is much better with Rogers, where I live. I had control, and it was amazing. Now I am getting so many scam calls, even real people scam calls, that I just feel like I am going crazy. I have searched for the Call Control feature and realized Rogers doesn't offer it, so I hate it. Rogers needs to take this seriously.
07-31-2024 01:08 PM
08-06-2024 05:12 PM
The amount of spam calls I receive is bad enough that I don't even pay attention when my phone rings anymore.
The fact that call control hasn't been implemented yet when Telus has had it for years is silly
Come on Rogers... it's time
08-07-2024 02:56 PM
08-15-2024 06:30 PM
Come on Rogers. For a major provider to not have this service looks like you don't have the technology. I expect this from a small company so not sure what the excuse is. The amount of spam calls is a major issue for everyone who has a phone (and doesn't have call control) and I challenge you to prove this is not a problem. You have a very large consumer base so adding this feature should not even cost consumers much and even help you gain more customers if they know you have this feature.
08-26-2024 07:37 PM
08-26-2024 07:39 PM
08-26-2024 07:58 PM - last edited on 08-26-2024 11:31 PM by RogersZia
I just checked...13 out of my last 15 incoming calls were spam. Every one of them would have been stopped by Call Control (the feature that requires the caller to push a random number before the call is connected).
I'm halfway through my current agreement. Gives Rogers 12 months to implement call control or I'll simply walk over to a competitor. My phone is a Pixel 8 Pro and will still be quite up-to-date enough for me to not even need to worry about upgrades or discounted device offers. I'll just move my number over to a company that can be bothered to provide useful features. Almost all of the others have this.
Ball's in YOUR court, Rogers. When is Call Control coming? (Hint: the correct answer will contain an actual DATE, not a platitude.)