01-21-2020 09:20 AM - edited 03-30-2021 10:25 AM
How do I know whether I have received a legitimate email message from Rogers?
All legitimate service email messages from Rogers will arrive from firstname.lastname@example.org. Legitimate service email messages from Rogers never contain an attachment and will instead direct you to more information on the Rogers website.
What is spam?
Spam is unsolicited email. It is a form of bulk mail that is sent to a large number of users belonging to a distribution list. To the receiver, it is generally unwanted and is considered as junk mail.
If you receive a suspicious email claiming to be from Rogers:
DO NOT forward the original email. Take a screenshot of the email and send it to email@example.com titled ‘Suspicious Email Received’. It is also important to include the header of the email.
If you receive a suspicious email claiming to be from another company:
You can report it to the Canadian Anti-Fraud Centre or the institution that it appears to be from.
If you received one of these suspicious e-mails and you unwittingly provided personal information or financial information, follow these steps:
Tips for Identifying Fraudulent Information Requests
Be wary of requests for personal information
Most legitimate businesses will not ask for personal information, such as a bank account number. Also, requests to go to a website and "update your account" should raise suspicion. Before giving out any personal information, check that the request is legitimate. You can contact the company directly to make sure.
Watch for alarmist email messages
Email messages that promise large sums of money but first require you to pay an "inheritance tax" or try to shock, scare or guilt you into sending money are almost certainly scams. Do not respond to them. Delete them immediately.
Look for altered web or email addresses
In an effort to look legitimate, scam artists will often register domains that are minor variations on actual domain names, like www.microsoft.com. Another common tactic is to use a legitimate URL as part of a scam URL, such as ebay.scamserver.com.
Look for misspellings or grammatical errors
Many scams are carried out in countries outside North America where the laws controlling such activities aren't as comprehensive. Watch for misspelled words or errors in grammar.
Look for the lock
Be sure that any website where you do enter personal or financial information is secure. Such websites will either have addresses that start with "https" or display a small lock icon in the lower-right corner of your browser window.