Beware of fraudulent email regarding your rogers bill

[mesantiago]

What made me question if this is a 'real' invoice - email: Dear User (usually your name is inserted), the start of my account number and the amount (this is way off).

Sample:

Dear User, Your online bill is now available.

This month's bill includes other charges in addition to your monthly service fees. See details below.

Account number: 5-****-****

Required payment date: Nov 15, 2023

Your bill total $217.80

includes $25.06 HST

Here's a breakdown of the $14.75 in additional charges/credits: $14.00 Canadian Long Distance for Bundled Services $0.75 US/Int'l Picture & Video for Wireless - FERN ***-***-****
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[RogersYasmine]

Hello @mesantiago ,

Welcome to the forums and we appreciate you posting this info to the community! 🙂

Anytime you are uncertain about an email, text, or phone call, it's always best to go straight to the source to confirm it's validity. We never recommend clicking on any unknown links or providing any personal info. 

Was it only the balance that seemed off with regards to the email you received? As long as you were able to go to Rogers.com and login to verify your details, that is what is most important. 

Kind regards,

RogersYasmine