Account compromised

[Sb39]

Last week as I was driving in the evening, I received an email from Rogers asking to verify some information and because I have been entering the contest to win Taylor Swift tickets for my daughter I thought maybe it had something to do with that. Shortly after I lost all service on my cell phone and could not make any calls. At the time I was driving and lost my access to google maps which I was using to get to where I was driving to. This created much havoc as I become lost as to where I was driving and no access to my cellular network to make a call or use the maps to guide me where to go. After a long drive of finding my way home I was terrified to learn someone had hacked into my account and managed to change my pin. What I don’t understand was why Rogers didn’t contact me before disconnecting my cellular service. It could have ended very badly with no access to a phone call or directions. How can I be compensated for a very scary evening that my daughter and I encountered?

*Added Labels*

[RogersMoin]

Hello, @Sb39.

Thank you for joining our Community and sharing your distressing experience. Losing service while driving can be extremely frightening.

We need to be vigilant and diligent before sharing personal or account-related info. Please remember Rogers will never contact you by email, text or phone to ask for personal information, including PIN and account numbers.

Have you connected with our Care department and reported the incident? Also, you should report it to The Canadian Anti-Fraud Centre at antifraudcentre.ca or 1 (888) 495-8501.

Regards,
RogersMoin