Ignite Bundle downgrade

[Voorhees2025]

I have a previous discounted bundle including Internet and home phone. I can't afford the monthly payments now and only need basic cable, no home phone but need fast Internet. Can Rogers help meet my financial struggles to lower my bill until things are affordable again.

[Datalink · Accepted solution]

@Voorhees2025 please read the following post:

Re: how much are you paying for internet and tv? - Rogers Community

I'd approach the moderators via message to @CommunityHelps to see what they can do for you and to review your current contract.

[Datalink]

@Voorhees2025, @CommunityHelps is the group address for the moderators here on the Rogers Forum.  When you're logged into the forum, follow this link to the @CommunityHelps page.  On that page will be a link on the right hand side to Send a Message.  Follow that link to the message composition page.  The address will fill in automatically.  Fill in the subject and details, including your account number and when the message is complete, hit Send Message at the bottom.

When you're logged into the forum, look for a number overlaying the envelope symbol at the upper right hand corner.  That will indicate that there's an inbound message for you.  Follow that envelope symbol as it serves as a link to the message inbox and outbox.  From the response in the inbox you can then message back and forth as required.  There will be an authentication procedure that you will have to complete in order to service any change requests for your account.

To send anyone else on the forum a message, including @CommunityHelps, hover your mouse over their user name and a popup will appear with a link to send a Private Message.  Follow that Private Message link to the message composition page and as before the message addressee will fill in automatically.  Fill in the subject and details and hit Send Message when you're ready to send the message.