Good Morning @rich4444,
I hope you're enjoying your new Ignite TV package otherwise. 😊 You can most certainly exchange your Flex Channels via the Rogers.com website. You can exchange your Flex Channels as many times as you want without a waiting period. Note: Make sure you remove and add the same number of Flex Channels, or the exchange will be unsuccessful. Have you been able to do so since you last posted?
You can exchange your Flex Channels by using the following steps online:
1. Sign in to MyRogers.
2. Under Residential, select Manage next to TV.
3. Select Exchange Flex Channels.
4. The Available Channel section shows the entire Flex Channel catalogue. Your current Flex Channels will have a checkmark at the top right corner of the channel tile.
5. Personalize your channel lineup by selecting the channels you want to add and remove. For example, if CNN is part of your Flex Channel catalogue, and you prefer it instead of CTV News, simply uncheck CTV News and select CNN instead. You can also click the info icon (i) to learn more about each channel.
6. Once you’ve made your selections, select Exchange.
7. Once the success message appears you can start watching your new Flex Channels.
Please let us know if this helps!
RogersJo
That does not work.
Is this issue still ongoing @rich4444?
Have you tried clearing cache/cookies and using an alternate browser to see if the issue is browser related?
Regards,
RogersCorey
The only time I have ever seen this sort of thing happen was when there was a problem with my account that the MyRogers site could not resolve.
e.g. When one of my subscribed channels is discontinued. The (now nonexistent) channel does not get replaced automatically and "Exchange Flex Channels" throws an error because one of the subscribed Flex Channels no longer exists. I had to ask the @CommunityHelps team to process the channel swap manually.
@rich4444 Did you actually contact @CommunityHelps as suggested by @-G- ? I usually find them most helpful and even if they can't make the website work, they can change the Flex Channels for you.
When logged into the forum, click on @CommunityHelps . On the page that comes up, you'll see a link on the top right of the screen to "send a message". If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it. There may be some back and forth required while Rogers get your personal information to look into your account. Personal information is not allowed in this forum.
When logged into the forum, check the envelope icon at the top right of the screen for messages. You would usually also receive an e-mail, but it may have ended up in your spam folder...
You can also try the tips in the following post, but that won't help if the issue is with your account.
@nicoleamanda wrote:
Yeah it's still saying technical error months later......I'm paying for flex that they've erased essentially
If you are seeing this error, contrary to what the message says, it will not fix itself. You need to report the problem to Rogers.
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