Pay As You Go Balance and Billing FAQs

[RogersZia]

Here are some answers to your questions about Pay As You Go™ billing charges, balance inquiries, changing your PIN and more.

Balance inquiries

How can I check my Pay As You Go account balance?

Check your balance online or through the automated phone system.

Online

1. Sign in to your MyRogers account.
2. On the Overview tab, you'll see your account balance and expiry date under Current Account Balance.

Automated Phone System

Check your account balance and expiry date any time by dialing *225 from your wireless phone (it's a free call).

Will I be notified when my balance is running low?

If you're on a Pay By The Minute plan, we'll send you a text message when the balance on your Pay As You Go account reaches $3, so you can top up your account to avoid a service disruption.

If you're on a Pay By The Minute plan with the Low Balance top-up option, your account will be automatically topped up when your balance reaches $1.

If you're on a Pay By The Month plan with the Automatic top-up option, we'll send you a text message when the balance on your Pay As You Go account reaches $3. If you don't top up when your balance reaches $0, all subsequent data and talk usage will be charged at your plan's pay-per-use rates until you top up.

If you're on a Pay By The Month plan with the Low Balance top-up option, your account will be automatically topped up when you reach your pre-selected balance.

To view your Pay By The Month plan's pay-per-use rates, go to our Pay As You Go Plans page; then, depending on the type of plan you have, navigate to the Talk & Text Plans tab or Talk, Text, & Data Plans tab. From there, scroll down to find your plan and its talk and/or data rates.

What if my balance is too low to cover the next monthly fee?

If you're on a Pay By The Month plan and the balance on your account is too low to cover your plan's recurring monthly service fee, regular pay-per-use rates will apply. To view our pay-per-use rates for Pay As You Go customers, go to our Add-Ons & Pay-Per-Use Rates page and navigate to the Pay-Per-Use Rates tab.

Your subscription to your plan will automatically resume when you have deposited sufficient funds to cover your recurring monthly service fee. Where applicable, additional airtime, data, long distance, roaming, pay-per-use charges, and taxes are charged extra.

Billing charges

What am I billed for local and long distance calls?

Local and long distance airtime charges* are rounded up to the next full minute. A one-minute minimum charge applies to every completed call, whether made or received. What's a completed call, you ask? A completed call is a call that's either answered or goes to voicemail. For completed calls, airtime charges* will start the moment the caller (either you or the person calling you) initiates the call by pressing SEND (or, alternately, by tapping the smartphone's phone icon) and will end when the call is ended. For incoming calls, this means that airtime charges will apply from the time your phone begins ringing to the end of the call or voicemail. Similarly, when you make an outgoing call, airtime charges will apply from when you press the SEND button (or, alternately, tap your smartphone's phone icon) to the call's completion. If a call isn't completed, meaning there's no answer and it doesn't go to voicemail, then no charges will apply. *And where applicable, long distance and/or roaming charges. Special note about long distance and roaming calls For long distance calls and calls made while roaming, you may be charged from when the caller (either you or the person calling you) initiates the call to when the call is disconnected — even if the call isn't completed.

What am I charged for Voicemail?

Voicemail is available with no monthly fee on the Pay As You Go service. Airtime charges* apply for messages left on your Pay As You Go voicemail and for checking your voicemail messages. For each incoming call that goes to your voicemail, airtime charges apply from the time your phone begins ringing to the end of the voicemail. Airtime charges also apply if you call a number and a voicemail service answers. * And where applicable, long distance and/or roaming charges.

What am I charged for Call Forwarding?

Call Forwarding is available with no monthly fee on your Pay As You Go phone. Airtime charges apply to calls forwarded from your phone to another phone number. Keep in mind that if you forward calls outside of your local calling area, long distance charges will apply.

What am I charged for Call Waiting?

Call Waiting is available with no monthly fee on your Pay As You Go phone. Incoming airtime charges apply to calls that are waiting to be answered as well as to calls that are answered.

The Basics

Can I use my Pay As You Go phone when I travel outside of Canada?

Yes, you can use your Pay As You Go phone while you travel. When you use your phone outside of Canada, you'll be charged Pay As You Go roaming rates. Pay As You Go roaming services are available in most destinations.

To view our roaming rates for Pay As You Go customers, go to our Add-Ons & Pay-Per-Use Rates page, navigate to the Roaming tab, and select your destination.

Can I make collect calls on my Pay As You Go phone?

Yes, you can make collect calls with your Pay As You Go phone. Local airtime charges apply. However, you cannot receive collect calls on your wireless phone.

Can I buy a Fido prepaid card for my Rogers Pay As You Go phone?

Unfortunately, Fido prepaid cards will not work with Rogers Pay As You Go phones.