Extended Coverage: FAQ’s

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Community Manager
Community Manager
Posts: 3,352

Extended Coverage: FAQ’s

 

 

                                                                                How To EXT Network.png

 

Who is eligible for Extended Coverage?

 

Over 90% of our plans qualify for Extended Coverage. You just need to be a postpaid customer with a compatible device. It is meant to be used by customers who live within the Rogers network and happen to travel occasionally into Extended Coverage areas.

 

If you’re on a plan that has a calling circle (e.g., MY5), while your current plan isn’t eligible, we’re giving you a trial to make sure you get the chance to try it out.

 

And, if after experiencing Extended Coverage, you’d like to switch to an eligible plan that includes continued access to this coverage, please call us at 1-877-226-6738. (Business customers please call us at 1 866 727-2141).

 

 

How will I know when I’m using Extended Coverage?

 

You’ll receive a text message the first time you enter an Extended Coverage area, and if you use Extended Coverage regularly, we’ll send you occasional reminders. On most devices, you’ll also see EXT or a roaming indicator on your device screen, which means you’re using Extended Coverage.

 

 

Do I need to do anything to start using Extended Coverage?

 

Talk and text services will work right away once you enter an Extended Coverage area. To use the internet for email, maps and more, just make sure data roaming is turned on in your device settings.

 

 

How is usage within an Extended Coverage area billed?

 

There is no additional charge to use your device within an Extended Coverage area. So any talk, text or data you use in an Extended Coverage area is included as part of your current plan and will be billed in the same way as usage on the Rogers network.

 

 

How will the experience be different within the Extended Coverage area?

 

Your device will always connect to the Rogers network if it’s available. Once you’re within an Extended Coverage area, the signal strength may vary and you may experience slower data speeds. A few enhanced features may not be available, including:

 

  • Name Display
  • Phone Finder
  • 411 Directory Assistance Call Completion
  • #’s and short codes
  • Some advanced features while using Rogers One Number™
  • N11 codes:
    • 211 Community Information
    • 311 Non-Emergency Municipal Government
    • 511 Weather & Traveller Information
    • 711 Access to Message Relay Service (MRS) by the deaf
    • 811 Non-urgent Health Teletriage Services

 

If you’re on a call when you enter an Extended Coverage area, the call will drop. Once you see EXT appear on your device screen, you can call back to complete your call.

 

Please note that Rogers and our roaming partners may, without notice, change networks or geographical coverage areas. Rogers is not liable for any loss suffered as a result of any disruptions or outages to Extended Coverage, or as a result of any changes to Extended Coverage areas.

 

 

What are the usage limitations of Extended Coverage?

 

Extended Coverage is meant to provide additional coverage to our customers in areas they sometimes travel to. It’s intended to be used occasionally and the majority of your monthly usage (talk, text and data) must occur on the Rogers network. If the majority of your monthly usage occurs within Extended Coverage areas, we may restrict or limit your access to Extended Coverage on an ongoing basis.