ZTE Rocket Hub Admin Hangs

[rkw]

Whenever I try to make admin changes to my RocketHub, for example, upgrade the firmware, change some WIFI settings such as the password, the admin interface hangs. I can't even get to the Advanced page for firmware.

I still have internet, so I am properly connected to the router.

If I look at the Chrome console, it appears to be looping, there is a continuous stream of logs with the same javascript error. I suspect there is a bug in the admin interface. I can't upgrade the firmware before it hangs.

I called Rogers and they want me to go back to the store and exchange it, but, I just bought it a year ago and I suspect there is no hardware problem. 

Anybody have suggestions. 

[RogersCorey]

Greetings @rkw!

Are you attempting to update it with custom firmware? If so, please understand that we do not officially support updating the hub with custom firmware.

In a situation such as this, I would recommend swapping the device if a factory reset does not resolve the issue you're currently experiencing.

Regards,

RogersCorey

[rkw]

No. I just want to get to the latest. That's what the support person was trying to do with me. The support person said this won't be swapped for free.

[RogersCorey]

Understood, thank you for clarifying @rkw!

We'd be happy to take a closer look to see what is going on! Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey