Some years back before Rogers restructured, memes about them were all over the internet about the worst customer service possible. They went through a restructuring and started answering calls promptly (customers are their bread and butter - not shareholders!). Now they are right back to where they were before the restructuring. I am now over an hour waiting on hold, last time same thing, time before that about 45 minutes. Rogers is budgeting low on resourcing to help customers, and this will be a very bad thing for us over the long term. I am now looking for something better. May not find it, but very dissatisfied with Rogers and their focus on shareholders and not customers. 1 hour wait time???? Even half hour wait time????? Ridiculous
