First, check to make sure no one else at home has launched a game download, or is uploading video to a platform like YouTube, or performing any other network-intensive task that may be taking over your connection. Consider asking others at home to wait until later to do these things.
Next, try a computer or device in your home that’s not using the VPN or turn the VPN off to see if your connectivity issue goes away.
- If other devices at home are working normally, or disabling the VPN resolves the issues, the issue is with your VPN. Contact your workplace’s IT support team or VPN provider to see if there are any issues or restrictions on the service.
- If the issue is occurring on all devices at home, contact our Home Internet Technical Support for help.