Troubleshooting Rogers Xfinity Storm-Ready WiFi is simple and easy with the Rogers Xfinity app.
To get started, open the Rogers Xfinity app and go to the WiFi tab > View WiFi equipment > Storm-Ready WiFi > Troubleshoot Device. The Rogers Xfinity app will troubleshoot your Storm-Ready WiFi device and provide a status for your WiFi signal, cellular signal and Battery Backup.
Below are solutions to problems you may experience with your Storm-Ready WiFi device.
WiFi signal low
If you have a low WiFi signal level, move the Storm-Ready WiFi device closer to the Rogers Xfinity Gateway. The device should be between five and 30 feet from the Rogers Xfinity Gateway.
Poor cellular signal
Move your Storm-Ready WiFi device close to an elevated position near a window. Run troubleshooting again.
Battery Backup not fully charged after activation
If the device isn't 100% charged 24 hours after activation, check that wiring is correct.
Battery Backup light blinking
If the device is blinking for more than 30 minutes, press the reset button for 10+ seconds. If necessary, reboot the Storm-Ready device by holding the reset button for 15 seconds. To learn more about device status lights, see what the lights on your Storm-Ready WiFi mean.
